About this role
The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department. Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.
BENEFITS
- Generous time off, tuition assistance, and comprehensive benefits
- Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
- Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!
#STC
Qualifications
Schedule:
Mon - Fri 8:30a - 5p.
1st 30 days he/she will follow preceptor's training schedule: 8a - 4:30p.
Shift will rotate approximately every 5th week: (Mon - Wed) 10:30a- 8p; (Thurs) 8:30a - 5p; (Fri) OFF; (Sat) 8a - 12p
Education Requirements
- Completes and maintains all competencies and trainings as required for role.
- High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
Experience
- Relevant experience
Required Skills
- Computer Skills to include use and navigation
- Customer Service Skills
- Detail Oriented
- Excellent Communications Skills
- Excellent Interpersonal Skills
- General Clerical Skills
- Medical Terminology
- Microsoft Office Applications
- Multi Line Telephone Operational Skills
- Multitasking
- Organizational Skills
Overview
About St. Christopher's Hospital for Children
St. Christopher’s Hospital for Children, a partnership between Tower Health and Drexel University, is a 188-bed facility that provides exceptional care to children throughout the Greater Philadelphia area and surrounding counties. St. Christopher’s is a Magnet® designated hospital and was recognized as a Women’s Choice Award Best Children’s Hospital.
In addition to its main location in Philadelphia, the hospital has a growing network of primary and specialty care locations throughout the Philadelphia suburbs and New Jersey so your child's health conditions can be treated close to home. Discover why our hospital is a great place to work—take a virtual tour of our facility here: https://youtu.be/ez_HnssVJ1s?si=5_o-RScY0hIUgTBq
About the Organization
Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.
Other facts
About Tower Health
Tower Health is a vibrant, nationally recognized health system that serves a population of nearly 2.5 million people. Its four acute-care hospitals include Reading Hospital in West Reading; Phoenixville Hospital in Phoenixville; and Pottstown Hospital in Pottstown as well as St. Christopher's Hospital for Children in Philadelphia. Tower Health also includes Reading Hospital Rehabilitation at Wyomissing; Reading Hospital School of Health Sciences; and a comprehensive provider network of over 1,100 physicians, specialists, and providers across 130 convenient locations.
Tower Health is among the largest healthcare systems in the Philadelphia region, based on beds and revenue. With over 10,000 team members and a combined 1,200 beds, Tower Health provides a full range of medical care — from prevention, screenings, and education; to the latest clinical services and surgeries available; to rehabilitation. Committed to providing high-quality care, its hospitals have earned national awards and recognition for advanced care across the clinical spectrum, including in areas such as neurosurgery and stroke, cardiac and vascular surgery, trauma, hematology, and oncology.
What you'll do
- The Patient Services Representative is responsible for patient registration, scheduling, customer service, and clerical support. Duties include accepting and verifying insurance information, processing preauthorization requests, and collecting payments.
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