About this role
The Telephone Operators are responsible for answering and directing all incoming outside and in house calls. The major responsibility of the operators is to provide approved patient information upon request, page physicians and services on call upon request, keep on call schedules updated in the hospital paging system and alert hospital staff to all medical emergencies called in following hospital procedures. Telephone operators also direct patients and visitors to all areas in the hospital using the hospital link system and are also trained to provide pager support services for hospital staff.
#STC
Qualifications
Education Requirements
- High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
Experience
- Experience Preferred
Required Skills
- Customer Service Skills
- Excellent Communications Skills
- Excellent Interpersonal Skills
- General Clerical Skills
- Multi Line Telephone Operational Skills
- Multitasking
Overview
Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area
About St. Christopher's Hospital for Children
St. Christopher’s Hospital for Children, a partnership between Tower Health and Drexel University, is a 188-bed facility that provides exceptional care to children throughout the Greater Philadelphia area and surrounding counties.
St. Christopher's has more than 220 pediatric experts on staff, combining top-notch pediatric care with a wide array of pediatric specialties including Cardiology, Ear, Nose and Throat, Gastroenterology, Oncology, and Orthopedics. It houses the only Verified Pediatric Burn Center between New York City and Baltimore and is one of only three Level I Pediatric Trauma Centers in Pennsylvania. St. Christopher’s is a Magnet® designated hospital and was recognized as a Women’s Choice Award Best Children’s Hospital.
In addition to its main location in Philadelphia, the hospital has a growing network of primary and specialty care locations throughout the Philadelphia suburbs and New Jersey so your child's health conditions can be treated close to home.
Discover why our hospital is a great place to work—take a virtual tour of our facility here: St. Chris Hospital Tour
Other facts
About Tower Health
Tower Health is a vibrant, nationally recognized health system that serves a population of nearly 2.5 million people. Its four acute-care hospitals include Reading Hospital in West Reading; Phoenixville Hospital in Phoenixville; and Pottstown Hospital in Pottstown as well as St. Christopher's Hospital for Children in Philadelphia. Tower Health also includes Reading Hospital Rehabilitation at Wyomissing; Reading Hospital School of Health Sciences; and a comprehensive provider network of over 1,100 physicians, specialists, and providers across 130 convenient locations.
Tower Health is among the largest healthcare systems in the Philadelphia region, based on beds and revenue. With over 10,000 team members and a combined 1,200 beds, Tower Health provides a full range of medical care — from prevention, screenings, and education; to the latest clinical services and surgeries available; to rehabilitation. Committed to providing high-quality care, its hospitals have earned national awards and recognition for advanced care across the clinical spectrum, including in areas such as neurosurgery and stroke, cardiac and vascular surgery, trauma, hematology, and oncology.
What you'll do
- Telephone Operators are responsible for answering and directing all incoming calls, providing patient information, and alerting staff to medical emergencies. They also direct patients and visitors within the hospital and provide pager support services.
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