The Field Services Technician I is an on-site position that supports the health system's end user computing environment.

The technician analyzes situational workflow and processes to implement, support, organize, modify, or otherwise maintain the health system's computer systems as they relate to end user devices. This includes installation, maintenance and troubleshooting of hardware and software which enhance productivity and the integration of these products into the departmental and Information Systems environment.

The position involves first level support with regards to troubleshooting and problem resolution. The technician’s adherence to standardized Service Level Agreements for both on-site and on-call support is of the utmost importance. The technician is expected to manage endpoints within a complex and varied environment ranging from the traditional PC based workstation to hand-held mobile devices. This role is “hands-on” and will require placement and movement of devices, on the spot troubleshooting skills, and unwavering support for a standards-based end user centric approach. Expectations include clear and concise documentation be updated within the IT Service Management platform relative to incident or request resolution in a timely manner.

#STC

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Education Requirements

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

• Experience in an IT support position providing software and/or hardware support is required.

Certification and Licensure

• Current Valid Driver's License

Required Skills

• Analytical Skills
• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Excellent Interpersonal Skills
• Listening Skills
• Excellent Teamwork Skills
• Microsoft Office Applications
• Multitasking
• Problem Solving Skills
• Relationship-Building Skills
• Service Orientation
• Strong Team Player

Why St. Christopher's Hospital for Children

St. Christopher’s Hospital for Children, a partnership between Tower Health and Drexel University, is a 188-bed facility that provides exceptional care to children throughout the Greater Philadelphia area and surrounding counties.

St. Christopher's has more than 220 pediatric experts on staff, combining top-notch pediatric care with a wide array of pediatric specialties including Cardiology, Ear, Nose and Throat, Gastroenterology, Oncology, and Orthopedics. It houses the only Verified Pediatric Burn Center between New York City and Baltimore and is one of only three Level I Pediatric Trauma Centers in Pennsylvania. St. Christopher’s is a Magnet® designated hospital and was recognized as a Women’s Choice Award Best Children’s Hospital.

In addition to its main location in Philadelphia, the hospital has a growing network of primary and specialty care locations throughout the Philadelphia suburbs and New Jersey so your child's health conditions can be treated close to home.

Discover why our hospital is a great place to work—take a virtual tour of our facility here: St. Chris Virtual Tour

About the Organization

With more than 11,000 team members, Tower Health includes Reading Hospital, a teaching hospital based in West Reading; Phoenixville Hospital in Phoenixville; Pottstown Hospital in Pottstown; and St. Christopher's Hospital for Children. We also operate Reading Hospital Rehabilitation at Wyomissing & Reading Hospital School of Health Sciences, & we have a comprehensive physician network.

At Tower Health, we have a rich history of providing high-quality, cost-effective care in the communities we serve. As the healthcare industry continues to change, one thing remains steadfast: Tower Health’s commitment to Advancing Health, Transforming Lives.