Summary
About this role
Touchmark at Mt. Bachelor Village, located at 19800 SW Touchmark Way, along the beautiful Deschutes River, is currently looking for an experienced, dynamic, results-driven, and service-oriented Dining Services Manager at our award-winning senior living resort community.
If you are looking for an opportunity to show off your dining and hospitality experience to enrich the lives of others - while enjoying a corporate benefits package, paid time off, a position that allows you to get home every evening at a decent hour (no late nights!), and many advancement opportunities - we would love to meet you!
Starting wage: $27.00/hr, or more, depending on experience, benefit eligible
As the Dining Services Manager, you will report to and work closely with the Dining Services Director to ensure each resident and guest's needs are being met each day. You will have the continual chance to positively impact lives by ensuring that every Touchmark resident and guest always has an exceptional dining experience. You will hire, lead, mentor, train, and develop our team of dining room staff, teaching them proper dining room etiquette and steps of service, meal handling procedures, and customer service skills so that every experience in our dining room meets and exceeds the Touchmark Gold Standard. You will also be responsible for scheduling and administrative tasks as needed.
The ideal candidate for this position will:
- Have a commitment to Touchmark's values (excellence, teamwork, hospitality, integrity and compassion), as well as a desire to model these values to encourage others to be allies, friends, and givers.
- Have a thorough understanding of what hospitality means and how to provide exceptional service with enthusiasm, care and compassion
- Be a natural leader who enjoys rolling their sleeves up and leading by example
- Demonstrate success in managing and motivating a team of employees
- Enjoys teaching, coaching and mentoring
- Have the ability to work and make decisions in high-pressure situations
- Have a strong understanding of dining operations
- Be well-versed with training and scheduling team members
- Possess the knowledge and/or ability to follow State and Federal regulations to meet all requirements and residents' rights
- Be willing to work weekends, evenings, holidays and special events as needed; have a flexible schedule
- Have a thorough understanding of what hospitality means and how to provide exceptional service with care and compassion
Responsibilities:
- Create wait staff scheduling
- Recommend changes to food products as necessary to enhance the dining experience and improve the company's profitability
- Supervising the closure of the dining rooms at the end of dinner
- Help maintain appropriate payroll budgeting
- Assist in managing kitchen and dining staff to achieve customer service and financial goals of dining department
- Help create a positive work environment in order to maintain low staff turnover
- Assist in coordinating front and back of house staff to create a seamless flow
- Be responsible for training and development of new wait staff
- Provide appropriate coaching and counseling to employees so they can perform job duties effectively
- Support the needs of the dining department
Apply easily online at www.touchmark.com
Other facts
About Touchmark
Touchmark is an award-winning developer, owner, and operator of full-service retirement communities throughout North America, offering older adults a broad range of lifestyle options, five-star amenities, and levels of care. Each one of our communities is unique, but all are motivated by a common mission: To enrich people’s lives. The ladies and gentlemen who serve in our communities have been enriching the lives of older adults and their families since Touchmark was founded in 1980, and we hire people who share the same core values that the company was built upon—hospitality, compassion, excellence, teamwork, and integrity.
The culture in our communities is rich with people who are allies, friends, and givers—both toward their co-workers and toward residents and their family members. People who value laughter and shared memories, and who celebrate humanity and aging with dignity. People who are compassionate and encouraging, and who find satisfaction in providing genuine hospitality.
If making others feel valued and special is what motivates you, you’re our type of people. To learn more about exciting career opportunities, please visit our careers page at http://touchmark.net/careers/.
What you'll do
- The Dining Services Manager will oversee the dining experience for residents and guests, ensuring exceptional service and managing the dining room staff. Responsibilities include scheduling, training, and maintaining a positive work environment.
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