About this role
The Wholesale Account Supervisor leads daily wholesale operations and oversees the Wholesale Account Representative team to ensure accurate fulfillment, exceptional service, and efficient delivery execution. This role manages wholesale accounts, order workflows, dispatching, communication, and fulfillment accuracy with a high degree of autonomy and strategic responsibility. The Supervisor also supports new business growth by canvassing potential wholesale partners and may occasionally step in to execute deliveries when business needs require. This role drives cross-functional alignment, leads operational improvements, and devises innovative solutions to complex challenges across the wholesale function.
Key Responsibilities
Lead and develop the Wholesale Account Representative team, providing coaching, performance management, and operational direction.
Oversee wholesale account management, including account updates, delivery schedules, pricing/route changes, and relationship support.
Manage the full order lifecycle, order intake, communication, edits, problem resolution, and service recovery across all order channels.
Ensure accurate and timely fulfillment and dispatching, optimizing order flow and partnering across teams to support on-time delivery.
Support new business acquisition by canvassing potential wholesale clients and conducting on-site visits to evaluate opportunities.
Provide operational continuity by making deliveries or assisting with route coverage during unexpected absences or business need.
Drive cross-functional collaboration with Store Leadership, Supply Chain, Logistics, Finance, and Merchandising to resolve issues and enhance operations.
Identify and implement process improvements, driving efficiency, accuracy, and service excellence across wholesale workflows.
Qualifications
5–8 years of experience in wholesale operations, account management, logistics, or a related field.
Demonstrated experience leading teams and owning complex operational workflows.
Advanced problem-solving and decision-making skills; able to operate independently in non-routine situations.
Strong communication and client relationship skills.
Proficiency with order management systems and standard business applications.
Ability to meet all driving and compliance requirements.
Crafted for You
We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company’s success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program including paid time off, generous store discounts, comprehensive health care plans including medical, prescription, dental and vision, 401k, college tuition assistance & more!
Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. We consider several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by our company. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. We make reasonable accommodations during all aspects of the employment process, including during the interview process. Our company is a Drug Free Workplace. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above.
Worker Type:
RegularPay Range:
$23.30 - $33.56Other facts
About Total Wine & More
𝐓𝐨𝐭𝐚𝐥 𝐖𝐢𝐧𝐞 & 𝐌𝐨𝐫𝐞 𝐢𝐬 𝐀𝐦𝐞𝐫𝐢𝐜𝐚‘𝐬 𝐖𝐢𝐧𝐞 𝐒𝐮𝐩𝐞𝐫𝐬𝐭𝐨𝐫𝐞®—the country‘s largest independent retailer of fine wine. Founded in 1991 when brothers David and Robert Trone opened our first wine store in Delaware. Today, we operate in 280+ stores across 30 states and the District of Columbia, and continue to grow!
Our typical store carries more than 8,000 world-class wines from every wine-producing region in the world. In addition, Total Wine & More carries more than 2,500 beers, from America‘s most popular beers to hard-to-find microbrews and imports, and more than 3,000 different spirits from every price range and category. Total Wine & More is committed to having the lowest prices on wine, beer, and spirits every day.
𝐎𝐮𝐫 𝐬𝐭𝐫𝐞𝐧𝐠𝐭𝐡 𝐢𝐬 𝐨𝐮𝐫 𝐩𝐞𝐨𝐩𝐥𝐞. We are always looking for motivated, talented people who are interested in working for a company with an entrepreneurial spirit and a passion for providing best-in-class service. Our retail stores and corporate office (called the Store Support Center) provide opportunities for career growth and advancement. We strive to ensure that all Team Members feel that they are a part of the business, as they are valuable resources to our guests, co-workers and communities.
Whether you are new to the world of wine or a great wine enthusiast, we are dedicated to bringing you the 𝐓𝐨𝐭𝐚𝐥 𝐖𝐢𝐧𝐞 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞!
What you'll do
- The Wholesale Account Supervisor leads daily wholesale operations and manages the Wholesale Account Representative team to ensure accurate fulfillment and exceptional service. This role also drives cross-functional alignment and operational improvements while supporting new business growth.
Ready to join Total Wine & More?
Take the next step in your career journey