About this role
The Wholesale Account Representative ensures accurate delivery execution, supports strong client relationships, and upholds operational standards across the wholesale delivery process. This role validates orders, manages loading and unloading, communicates product and promotional information, and resolves issues on-site with minimal supervision.
In addition to delivery responsibilities, the Representative assists with picking and packing orders when not on a route to ensure operational flow. This role supports process efficiency, contributes client insights, and helps enhance the overall wholesale service model.
Key Responsibilities
- Validate order accuracy before loading, ensuring correct products, quantities, and documentation.
- Load, unload, and support receiving at client locations, ensuring safe, compliant handling of all products.
- Pick and pack wholesale orders during non-delivery periods to support order readiness and fulfillment accuracy.
- Maintain strong client relationships, acting as the local on-site representative to address service needs and elevate concerns.
- Communicate deal sheets, promotions, and product information, advising clients and recommending items based on needs.
- Resolve on-site issues, including shortages, invoicing discrepancies, and delivery exceptions, proposing solutions and coordinating with internal teams.
- Complete all regulatory and compliance requirements related to wholesale delivery.
- Provide field insights to the Account Supervisor to support workflow improvements, route optimization, and overall service quality.
Qualifications
- 3–6 years of experience in delivery operations, wholesale, logistics, customer service, or a related field.
- Ability to operate independently and solve non-routine client-facing issues.
- Strong communication skills and product knowledge aptitude.
- Ability to safely lift, load, and handle cases and pallets.
- Technical proficiency with order management tools and handheld devices.
- Valid driver’s license and ability to meet all driving and compliance requirements.
Crafted for You
We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company’s success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program including paid time off, generous store discounts, comprehensive health care plans including medical, prescription, dental and vision, 401k, college tuition assistance & more!.
Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. We consider several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by our company. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. We make reasonable accommodations during all aspects of the employment process, including during the interview process. Our company is a Drug Free Workplace. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above.
Worker Type:
RegularPay Range:
$18.02 - $25.23Other facts
About Total Wine & More
𝐓𝐨𝐭𝐚𝐥 𝐖𝐢𝐧𝐞 & 𝐌𝐨𝐫𝐞 𝐢𝐬 𝐀𝐦𝐞𝐫𝐢𝐜𝐚‘𝐬 𝐖𝐢𝐧𝐞 𝐒𝐮𝐩𝐞𝐫𝐬𝐭𝐨𝐫𝐞®—the country‘s largest independent retailer of fine wine. Founded in 1991 when brothers David and Robert Trone opened our first wine store in Delaware. Today, we operate in 280+ stores across 30 states and the District of Columbia, and continue to grow!
Our typical store carries more than 8,000 world-class wines from every wine-producing region in the world. In addition, Total Wine & More carries more than 2,500 beers, from America‘s most popular beers to hard-to-find microbrews and imports, and more than 3,000 different spirits from every price range and category. Total Wine & More is committed to having the lowest prices on wine, beer, and spirits every day.
𝐎𝐮𝐫 𝐬𝐭𝐫𝐞𝐧𝐠𝐭𝐡 𝐢𝐬 𝐨𝐮𝐫 𝐩𝐞𝐨𝐩𝐥𝐞. We are always looking for motivated, talented people who are interested in working for a company with an entrepreneurial spirit and a passion for providing best-in-class service. Our retail stores and corporate office (called the Store Support Center) provide opportunities for career growth and advancement. We strive to ensure that all Team Members feel that they are a part of the business, as they are valuable resources to our guests, co-workers and communities.
Whether you are new to the world of wine or a great wine enthusiast, we are dedicated to bringing you the 𝐓𝐨𝐭𝐚𝐥 𝐖𝐢𝐧𝐞 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞!
What you'll do
- The Wholesale Account Representative validates order accuracy, manages loading and unloading, and maintains strong client relationships. They also assist with picking and packing orders to ensure operational flow.
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