Senior SW Development Manager

<p><strong>The company.</strong></p> <p>Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.</p> <p><strong>Our people.</strong></p> <p>At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.</p> <p><strong>What will you bring to the team.</strong></p> <p>The Sr. Software Development Manager is responsible for overseeing the delivery, development, testing, and support of industry-leading software products. This role demands a strategic perspective, robust technical expertise, and exceptional leadership to ensure teams consistently deliver high-quality solutions on schedule and within budget. Local architects, development, test, and support managers will report to this role.</p> <p>This individual collaborates with stakeholders, cross-functional teams, and clients to drive product success, while championing the daily use of artificial intelligence across the software development lifecycle. The role is accountable for building a metrics-driven engineering organization that leverages AI to improve delivery velocity, software quality, operational stability, and customer satisfaction across development, testing, and support functions.</p> <p><strong>What will you be doing:</strong></p> <ul> <li>Manage end-to-end software delivery through managers, ensuring teams plan, execute, and release software aligned with business objectives and customer expectations.</li> <li>Ensure consistent execution of modern SDLC practices across development, testing, and support teams.</li> </ul> <ul> <li>Promote and integrate AI-assisted development, testing, and support capabilities, including code generation, automated test creation, defect prediction, release risk analysis, and intelligent incident triage.</li> <li>Lead local AI adoption, embedding AI into development, testing, and support workflows rather than treating it as optional tooling.</li> <li>Guide managers in leveraging AI to automate workflows, improve code quality, and enable continuous improvement for each release.</li> </ul> <ul> <li>Drive outcome-based decision-making using quantitative insights rather than anecdotal or subjective inputs.</li> </ul> <ul> <li>Oversee and mentor software engineering managers and architects, fostering a culture of accountability, collaboration, and continuous learning.</li> <li>Ensure adoption of AI-assisted code reviews, refactoring, and documentation practices.</li> </ul> <ul> <li>Ensure testing strategies incorporate AI-driven test generation, optimization, and regression reduction techniques.</li> </ul> <ul> <li>Ensure support teams deliver effective, timely resolution of customer issues while maintaining high customer satisfaction.</li> </ul> <ul> <li>Identify delivery, quality, and operational risks; develop mitigation strategies using AI-driven analytics where appropriate.</li> <li>Report progress, risks, and outcomes clearly to senior leadership and stakeholders.</li> </ul> <ul> <li>Lead continuous improvement initiatives that measurably improve delivery speed, quality, reliability, and cost efficiency.</li> </ul> <ul> <li>Ensure AI-generated artifacts (code, tests, documentation) meet organizational quality, security, and compliance standards.</li> </ul> <p><strong>Naturally to be successful in this role, you must have and know of:</strong></p> <ul> <li>Bachelor’s or master’s degree in computer science, Software Engineering, or a related field.</li> <li>+12 years of experience leading software development, testing, and support organizations.</li> <li>Demonstrated experience building and operating metrics-driven engineering teams.</li> <li>Direct, hands-on experience integrating AI into software development, testing, and support workflows.</li> <li>Strong leadership, coaching, and organizational skills.</li> <li>Excellent communication, analytical, and problem-solving abilities.</li> <li>Experience with Agile, Scrum, or other modern software development methodologies.</li> <li>Proven track record of using AI and data to measurably improve product quality and customer outcomes.</li> <li>Ability to manage multiple initiatives in a fast-paced environment.</li> <li>Fluent English.</li> </ul> <p><strong>Preferred skills:</strong></p> <ul> <li>Hands-on experience with modern programming languages, frameworks, and development platforms.</li> <li>Knowledge of DevOps, CI/CD, and cloud-native architectures.</li> <li>Familiarity with AI-assisted SDLC platforms, AIOps, and engineering analytics tools.</li> <li>Experience defining and operationalizing engineering OKRs tied to business outcomes.</li> <li>Strong understanding of software quality economics, reliability engineering, and cost-of-delay tradeoffs.</li> </ul> <p><strong>We offer:</strong></p> <ul> <li>Hired directly by Toshiba and 100% under payroll.</li> <li>Benefits of the law (IMSS, INFONAVIT).</li> <li>Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).</li> <li>Minor medical expenses insurance.</li> <li>Savings fund for employees, capped at the limit of the law.</li> <li>Grocery coupons.</li> <li>Pension plan.</li> <li>30 Christmas bonus days.</li> <li>12 days of vacation plus 6 floating days.</li> </ul> <p><strong>EO:</strong></p> <p>Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.</p>