Patient Experience & Support - UK Market
full-time•Barcelona
About this role
<p>At <strong>Top Doctors Group</strong> we continue to grow!</p><p>Would you like to join a company that has revolutionised the private medical sector and will soon be a world leader in the healthcare sector? <strong>Top Doctors Group</strong> is a leading healthcare and technology company with an international presence.</p><p>Currently, we are seeking an individual to join our UK Customer Service team. This is an excellent opportunity to be part of an important medical project, in one of the most competitive sectors, with national and international impact in a fast growing, competent, young and dynamic company.<br></p><p><strong><strong>🖥️</strong>Responsibilities include:</strong></p><ul><li>Communicating daily with doctors, clinics, and patients.</li><li>Ability to adapt to continuous changes in the customer service system?</li><li>Monitoring, tracking, and efficiently handling appointment requests.</li></ul><p><strong>📌 Requirements:</strong></p><ul><li>A high level of English.</li><li>DNI or NIE <strong>and</strong> social security affiliation number.</li><li>While prior experience is not a requirement, possessing a strong work ethic and a passion for customer care is essential for this role.</li></ul><p><strong></strong><strong>🙂 What We Offer:</strong></p><ul><li>♾️Crecimiento and stability.</li><li>💻Hybrid working method, Mondayto Thursday 9h to 18:30h and Friday 9h to 15h. </li><li>👥Leaders who prioritise day-to-day support.</li><li>🎂 You will be free on your birthday.</li><li>💱Social benefits and flexible remuneration to suit you.</li><li>🥗 Digital canteen in our offices. </li><li>🏥 Health discounts.</li><li>🌎Young and international working environment.</li><li>🥳 We know how to have fun, and lots of fun.</li></ul><p>At TOP DOCTORS GROUP, we take pride in creating an inclusive work environment where the diversity of all individuals is valued and respected. We believe that by recognising and addressing individual differences, all employees can fully develop their talents and contribute to our company's success. We are committed to adapting to your personal needs, so we encourage you to contact us if you require any adjustments to be able to showcase your talent and support you in overcoming any challenges your unique circumstances may present.</p><p></p>
What you'll do
- The role involves daily communication with doctors, clinics, and patients, as well as monitoring and handling appointment requests. Adaptability to changes in the customer service system is also required.
About Top Doctors Group
TopDoctors® is a globally recognised leader in the identification of the best doctors and medical centres, established as the most dependable online medical platform in Spain, Italy, the UK, Chile, Mexico, Colombia, Argentina, Kingdom of Saudí Arabia and also in US, thanks to their US partners Castle Connolly America’s Top Doctors.
Last year, more than 275.000.000 patients have turned to Top Doctors® to find their doctor and more than 2.300,000 have booked their appointment in real time with the best doctors.
TopDoctors® offers patients a trusted source of medical professionals, owing to the fact that it is the only medical website that selects its members according to medical excellence in the field. This is guaranteed by an exhaustive selection and auditing process, certified by Adecco Medical & Science and evaluated by a team of Clinical leaders who maintain the outstanding election process. The platform includes instant online bookings, revolutionising the doctor patient relationship: access 365 days a year, 7 days a week and 24 hours a day.
Top Doctors wins Best Health and Wellbeing app in Spain 2018. The Awards, organised by PickASO and TheTool.
Ready to join Top Doctors Group?
Take the next step in your career journey
Frequently Asked Questions
What does a Patient Experience & Support - UK Market do at Top Doctors Group?
As a Patient Experience & Support - UK Market at Top Doctors Group, you will: the role involves daily communication with doctors, clinics, and patients, as well as monitoring and handling appointment requests. Adaptability to changes in the customer service system is also required..
Is the Patient Experience & Support - UK Market position at Top Doctors Group remote?
The Patient Experience & Support - UK Market position at Top Doctors Group is based in Barcelona, Catalonia, Spain. Contact the company through Clera for specific work arrangement details.
How do I apply for the Patient Experience & Support - UK Market position at Top Doctors Group?
You can apply for the Patient Experience & Support - UK Market position at Top Doctors Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.