General Manager Mexico and Central America

About the Company:

World is building a real human network designed to accelerate people in the age of AI. As bots and autonomous agents reshape the internet, people, institutions, and applications need a trusted way to confirm who is a real human while preserving privacy. Our products make this possible: the Orb verifies real people, World ID proves it privately, and World App enables and distributes the new applications made possible by this technology. Together, they form a new layer for AI internet.

We’re one of the fastest-growing networks in tech. More than 17 million people across 160 countries have verified with World ID, and we complete over 350,000 verifications each week. World App is already among the most used wallets globally. Developers are integrating World ID to build safer online experiences and create spaces where real people can participate, earn, and be recognized in ways AI simply can’t replicate.

World was founded in 2019 and launched globally in 2023. We are more than 400 people across hardware, software, AI, cryptography, mobile engineering, and global operations. Our teams come from OpenAI, Tesla, SpaceX, Apple, Google, Stripe, Meta, Coinbase, Palantir and MIT Media Lab. We’re backed by leading investors, including a16z, Khosla Ventures, Bain Capital Crypto, Blockchain Capital, Variant, Tiger Global, and Coinbase Ventures, as well as prominent operators and founders across fintech and AI.

World has been featured on the cover of TIME Magazine, highlighted in Fast Company’s Next 5 in Fintech, and explored in a Bloomberg deep dive. The New York Times, Bankless and TechCrunch have all recognized our progress in identity, cryptography, AI, and global-scale hardware deployment. Our leadership is also named to the Time AI 100. Learn more about the newest product launches from our Unwrapped event.

About the team

The Market Operations team oversees the launch strategy, growth, and ongoing management of World across all markets. This team deploys and manages all Orbs worldwide and serves as the primary point of contact for local Operators. Our mission is to effectively onboard active users to World and help build a globally inclusive identity and financial network.

About the role

We are looking for an experienced, highly motivated individual based in Mexico City with a mix of operational excellence to get into the details to fine tune the business, strategic and creative thinking to develop outside of the box solutions, and cross-functional leadership to grow the World ecosystem in Mexico and Central America. As the General Manager, you will be responsible for representing Tools for Humanity in the market with local media, regulators, and partners. You are obsessed with building a high growth business with focus on continuous improvement and quality.

Responsibilities:

• Build and Grow the Ecosystem: Build and maintain relationships with regulators, partners, industry players, and stakeholders in the Mexico ecosystem. Identify and pursue new business opportunities, negotiate strategic partnerships, and maintain relationships with key stakeholders, including customers, partners, and government entities.

• Partnerships: You have a strong network within the media landscape and a knack for building and maintaining partnerships that improve our local standing (brand, press, PR).

• Strategic Leadership and Growth: Develop and execute a comprehensive regional strategy that aligns with the company's overall vision and growth targets. Focus on scaling our presence and increasing market penetration.

• Market Analysis and Adaptation: Continuously analyze market trends and customer needs to adapt strategies accordingly. Act as the voice of the region, providing insights to the global management team to influence product development and innovation.

• Cross-functional Project Leadership: Work cross-functionally with many teams, including Product and Economics, to ensure that ecosystem is healthy and users stay engaged and contribute to further growth.

• Financial Oversight: Manage the country’s P&L, budgeting, and financial forecasting. Implement cost-control measures and optimize resource allocation to ensure profitability.

Qualifications:

• You have 10+ years of business management experience. You have succeeded in high-performance operations, business development, or sales leadership roles in Mexico and the Central America region before.

• You’re scrappy. You enjoy working as part of a fast-moving, dynamic team and are willing to contribute wherever needed to make an impact.

• You have strong cross-cultural competency and an effective project manager. You are able to communicate and do business across different cultures and countries and have experience working in cross-cultural environments.

• You have strong interpersonal skills. You are able to manage and nurture high-performing relationships with local Orb Operators in Mexico. You know that no two people are the same and are able to mediate and resolve conflicts.

• You’re innovative. You love coming up with solutions to unconventional problems and taking action.

• You’re analytical. You make data-driven decisions and are eager to contribute to larger strategy conversations.

• You’re based in Mexico City, have the required work permit, and are ready to travel. You have extensive experience living and working in Mexico City, but are also able to spend 50-60% of your time on the road to drive growth in your region, within Mexico and Central America markets.