Technical Implementation Specialist, Ecommerce

Who We Are

At Tonal, we’re revolutionizing strength training with the world’s smartest fitness system and the software that powers it. Our mission is to help people lead healthier lives through personalized, data-driven workouts accessible from the comfort of their homes. We believe in pushing boundaries, reimagining possibilities, and continually enhancing our products—because strength changes everything.

Overview

We’re looking for a hands-on Technical Implementation Specialist, Ecommerce to help shape the future of Tonal’s digital storefront. Reporting to the Senior Manager of Ecommerce, you’ll translate business goals into technical requirements, manage technical ecommerce projects from scoping through launch, and work closely with both internal stakeholders and external development partners. In some cases, you may implement solutions directly; in others, you’ll lead technical collaboration with developers or platform partners to get the work done. Your focus will be on delivering scalable, efficient solutions that improve customer experience and business outcomes.

What You Will Do

• Translate business objectives and strategic website initiatives into detailed technical requirements, user stories, and documentation

• Own project management and technical delivery of ecommerce initiatives — from site enhancements to tool integrations

• Assess feasibility of requests and define clear paths to execution, whether self-implemented or via third-party partners

• Collaborate cross-functionally with Marketing, Engineering, Customer Support, and Finance teams to align on priorities, timing, and impact

• Partner with external developers, Shopify support, and vendors to ensure timely and high-quality execution

• Maintain clear documentation of site architecture, systems integrations, and vendor workflows

• Contribute to front-end configuration, testing, or troubleshooting as needed, especially in Shopify admin or theme settings

• Identify and recommend tools, apps, or technical workflows to improve efficiency and platform performance

• Support QA and validation for new features, experiments, or site updates
  

Who You Are

• 4+ years of experience in ecommerce, product management, or technical project delivery — with strong familiarity with platform implementation

• Hands-on experience with Shopify (ideally Shopify Plus), including theme configuration, app integrations, and platform limitations

• Capable of writing detailed technical requirements and communicating clearly across technical and non-technical audiences

• Comfortable managing third-party developers, vendors, and sprint workflows to ensure successful execution

• Able to step in and execute directly when appropriate — whether configuring settings, testing site behavior, or making small theme edits

• Excellent organizational and project management skills; highly detail-oriented and proactive

• Familiar with tools like Jira, Google Analytics, Shopify Admin, and CMS best practices

At Tonal, we believe that the unique and varied lived experiences of our teammates contribute to our overall strength. We don’t just appreciate differences, we celebrate them, and we always seek people that represent a wide variety of backgrounds. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. If your experience aligns with what we’re looking for (even if you don’t check every single box), send us your application. We would love to hear from you!

Tonal is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration, and equality of opportunity. Should you have any accommodation requests, please reach out to us via our confidential email, [email protected]. All requests will be addressed and responded to in accordance with Tonal’s Accessibility Policy and local legislation.