Hospitality Team Member
part-time•Scottsdale
About this role
Who we are: Tocaya
Tocaya uses bold flavors and the best ingredients with a strong emphasis on organic products to proudly create our signature "Modern Mexican" cuisine. Our versatile menu is rooted in traditional Mexican recipes and naturally accommodates a variety of preferences including vegan, vegetarian, and gluten-free.
At Tocaya we believe that our team is what makes our brand successful. We value individuality and a positive spirit. We try to make our environment a fun place to work and we strongly believe in helping our team members grow and develop to their highest potential.
[Tocaya participates in employment authorization with E-Verify as part of our hiring process in accordance with AZ law. By applying, applicants acknowledge and consent to this process. Inability to authorize employment may affect hiring eligibility.]
The Job
As a Hospitality Team Member, you are responsible for achieving our mission of providing each guest with a truly wonderful experience as well as;
- Acting as a brand ambassador and delivering exceptional hospitality and service by
- Greeting guests in a friendly manner and ensuring they are served quickly, efficiently and accurately while recognizing opportunities to create an amazing guest experience
- Assisting guests with placing orders by expertly guiding them through the menu, making suggestions, entering the order into the point-of-sale system, and processing payments
- Taking telephone orders and preparing take out orders
- Mastering and maintaining menu knowledge, including an understanding of food restrictions, allergies/allergens, popular dishes, and chef suggestions
- Making and serving fresh non-alcoholic and alcoholic beverages
- Delivering food to guests and refilling drinks quickly, efficiently, and accurately
- Engaging the guests in light conversation when appropriate
- Maintaining a clean and inviting space for our guests by
- Clearing and sanitizing tables and chairs efficiently, and carrying dishes, silverware, and glassware to kitchen for washing
- Upkeeping restroom including- sanitizing restroom on an hourly basis, restocking soap, toilet paper and paper towels
- Setting up, stocking, cleaning, and maintaining all service stations
- Maintaining a safe working environment by
- Understanding and exhibiting compliance to the company’s required safety policies and standards
- Practicing safe food handling and sanitation procedures and maintaining required food handling certifications where applicable by law
- Exemplifying Company culture by
- Working as a team to achieve Company goals and standards
- Supporting other areas of the restaurant as necessary
- Maintaining a professional and presentable appearance according to the Company’s Uniform Policy
- All other job duties as assigned by Manager
We challenge ourselves, and each other, to be the best. Required skills and qualifications for this position include:
- A warm, helpful, hospitable and guest focused nature
- Restaurant or retail experience is helpful, but not necessary
- Ability to approach work with a sense of fun while delivering outstanding results
- Ability to thrive in a fast paced environment
- Ability to communicate effectively in English
- A high level of resourcefulness in solving problems and taking initiative
- Ability to understand and meet restaurant standards for health, safety, and excellence.
- Ability to comply with all company policies, processes and standards
- Must be eligible to work in the United States
- Must be a minimum of 18 years old
- Ability to work a flexible schedule based on restaurant needs
- Food handler's card may be required according to local and or state regulations
- Responsible Beverage Service Certification may be required according to local and or state regulations
Physical Requirement:
- Must be able to lift trays of food or food items weighing up to 50 lbs. on a regular and continuing basis
- Some bending/kneeling/stooping required
- Must be able to stand and/or walk for long periods of time
- Must be able to work in a hot kitchen environment
- Must be able to place plates, utensils, pans, and cases on both high and low shelves
- Must be able to work indoors and outdoors
Benefits
- We offer competitive pay + tips
- Free meals during shifts and 50% discount while off the clock
- Opportunities for development and growth
- A fun and inspiring work environment and be part of an amazing team
Hourly Payrate: $15.15 + Tips
This job description only provides an overview of job responsibilities that are subject to change
What you'll do
- As a Hospitality Team Member, you will provide exceptional service to guests, ensuring a wonderful dining experience. Responsibilities include greeting guests, taking orders, serving food and beverages, and maintaining cleanliness in the restaurant.
About Tocaya Modern Mexican
Founded in Venice Beach, CA in 2016, Tocaya Modern Mexican was born out of a mission for better eating.
We’ve created a movement behind our signature ‘Modern Mexican’ cuisine by using the highest-quality ingredients paired with bold flavors. We offer salads, tacos, bowls, and burritos in a sophisticated, yet accessible fast-casual setting. Our versatile menu is rooted in traditional Mexican recipes, naturally accommodating a variety of preferences including vegan, vegetarian and gluten-free.
Locally-sourced organic produce is the foundation of our chef-driven menu. Underscoring our commitment to serving natural and sustainable ingredients, Tocaya only serves meats and fish that are fresh, never frozen, and are 100% percent free of hormones, steroids, and antibiotics. Above all, we believe in making choices that have a positive impact on our health, our communities, and future of our planet.
Better eating is achieved with every meal, down to every last detail.
Tocaya has 16 locations throughout Los Angeles, San Diego and Arizona.
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Frequently Asked Questions
What does a Hospitality Team Member do at Tocaya Modern Mexican?
As a Hospitality Team Member at Tocaya Modern Mexican, you will: as a Hospitality Team Member, you will provide exceptional service to guests, ensuring a wonderful dining experience. Responsibilities include greeting guests, taking orders, serving food and beverages, and maintaining cleanliness in the restaurant..
Is the Hospitality Team Member position at Tocaya Modern Mexican remote?
The Hospitality Team Member position at Tocaya Modern Mexican is based in Scottsdale, Arizona, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Hospitality Team Member position at Tocaya Modern Mexican?
You can apply for the Hospitality Team Member position at Tocaya Modern Mexicandirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.