About this role
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy..
We are looking for a product and application expert who will become a part of the overall sales process with the objective to drive revenue. This person will engage with prospective customers by working closely with the Sales and Product Management teams.
About this roll* (Responsibilities)
- Assist sales teams in presenting the Toast product and platform to prospects
- Become an expert in the product with complete knowledge of the technologies and the application software
- Learn to identify the prospect’s business challenges and whether to position the value of the Toast platform and/or the partner ecosystem as a solution
- Clearly communicate gaps in product/market fit to Product Management and Product Marketing teams
- Work closely with Sales Enablement regionally to provide training and product expertise
- Attend trade shows and other events as a Toast brand ambassador
- Must have ability to work closely with Product Management, Sales Enablement, and Marketing teams
- Must have the ability to work with minimal supervision
- A strong spirit and energy to provide the best support in the restaurant industry
- Comfortable working in an entrepreneurial environment
Do you have the right ingredients*? (Requirements)
- Minimum two years hospitality or related industry experience required
- Ability to handle complex customer communications fluently while maintaining high levels of customer satisfaction
- Strong problem solving/troubleshooting skills
- POS knowledge required, Restaurant operations experience a plus
- Excellent communication and customer service skills
- Detail oriented
- Must have the ability to work with minimal supervision
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
Do you have the right ingredients*? (Requirements)
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
#LI-DNI
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Other facts
About Toast
Toast empowers restaurants of all sizes to build great teams, increase revenue, improve operations, and delight guests.
We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive, all-in-one platform, across point of sale, guest marketing, digital ordering & delivery, and payroll & HR
We are Toasters! Think you could be one too? https://careers.toasttab.com/
Toast empowers restaurants of all sizes to build great teams, increase revenue, improve operations, and delight guests.
We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive, all-in-one platform, across point of sale, guest marketing, digital ordering & delivery, and payroll & HR
We are Toasters! Think you could be one too? https://careers.toasttab.com/
Employee benefits
What you'll do
- The Solutions Engineer will assist sales teams in presenting the Toast product and engage with prospective customers to drive revenue. They will also communicate product gaps to the Product Management and Marketing teams.
Ready to join Toast?
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