About this role
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Toast Capital is a wholly-owned subsidiary of Toast, Inc. that offers Toast restaurant customers access to fast and flexible funding for any business need. The Toast Capital team is seeking a highly-motivated Toast Capital Collections Specialist I who will play an active role in working to recover outstanding balances of Toast Capital Loans. In this role, you will be an ambassador of the Toast Capital brand and proliferate Toast Capital’s goal to empower restaurants financially to thrive and do what they love. This individual’s efforts will have a significant impact on the long-term success of a rapidly growing product for Toast.
A day in the life (Responsibilities)
- Manage delinquent accounts across different lending products
- Communicate with customers to negotiate payoffs and payment plans for outstanding balances on their account
- Work cross functionally with billing, accounting, and operational risk teams
- Address customer questions, concerns, and inquiries related to outstanding transactions
- Track and report portfolio performance metrics
- Assist with process improvement initiatives for Toast Capital Collections
What you'll need to thrive (Requirements)
- 1-2 years of relevant collections experience in the lending field
- Ability to work under pressure and strong attention to detail
- Ability to follow process and procedure throughout complex customer interactions.
- Highly organized, self-motivated, flexible, and adaptable
- Strong written and verbal communication skills
- Ability to navigate complex customer problems while ensuring conversations are compliant with Toast Capitals program requirements
Special Sauce* (Nice to Haves)
- Familiarity with Salesforce and Excel
- SQL is a plus
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
#LI-DNI
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Other facts
About Toast
Toast empowers restaurants of all sizes to build great teams, increase revenue, improve operations, and delight guests.
We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive, all-in-one platform, across point of sale, guest marketing, digital ordering & delivery, and payroll & HR
We are Toasters! Think you could be one too? https://careers.toasttab.com/
Toast empowers restaurants of all sizes to build great teams, increase revenue, improve operations, and delight guests.
We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive, all-in-one platform, across point of sale, guest marketing, digital ordering & delivery, and payroll & HR
We are Toasters! Think you could be one too? https://careers.toasttab.com/
Employee benefits
What you'll do
- The Collections Specialist will manage delinquent accounts and communicate with customers to negotiate payoffs and payment plans. They will also work cross-functionally with various teams and track portfolio performance metrics.
Ready to join Toast?
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