Administrative Assistant (Mechanical co exp preferred)

Subsidiary: KIRA Services

Job Title: Service Call Dispatcher (Maintenance) 

Work Location: Tucson, AZ (CBP AZ Regional Facility Maintenance and Repair)  

Labor Category: Non-Exempt   

Clearance Level: No - Public Trust / Tier 1 (As Applicable)  

Travel Requirement: 50%  

Pay Rate: $20.00 - $22.00 DOE

Health & Welfare: $5.09 p/h up to 40 hours

At Tlingit Haida Tribal Business Corporation (THTBC), your work goes beyond the job description—it becomes part of a purpose-driven legacy. Our continuous commitment to growth directly contributes to the strength, resilience, and future of the communities we support. Our growth fuels programs, services, and lasting value for the Tribe, making every success a shared one.  

For over 35 years THTBC and its subsidiaries has delivered essential services to federal clients across the globe. Whether supporting logistics, information technology, cyber security, or facilities operations, we are united by a shared mission: to create meaningful economic opportunity and growth of the Tlingit & Haida Tribes of Alaska.  

Together We Grow – One Mission, One Team – With a Commitment to Serve  

Scope of Work:  

This position is responsible for managing incoming customer service requests by documenting details and assigning work orders to the appropriate service crews. Serves as the maintenance service order coordinator to dispatch work. 

Responsibilities:  

May perform any combination of the following duties:  

• Receives, records, and distributes work orders to service crews based on customer requests.
• Records customer information, including name, address, items requiring repair, and services requested.
• Prepares work orders and assigns them to the appropriate service crew.
• Schedules service calls and dispatches service crews accordingly.
• Contacts customers by phone or in writing to ensure satisfactory service performance.
• Maintains accurate records of service calls and work orders.
• Dispatches orders and relays messages or special instructions to mobile crews and other departments using radio or cellular communication equipment.
• Assists the Project Manager with calls or writing to the customer to ensure satisfactory performance of service.
• Keeps record of service calls and closes out work orders in the government database.
• Oversee the project’s security program by coordinating CBP background investigations (BIs) with the government security office.
• Adhere to company policies, procedures, and safety regulations. 
• Perform other duties as assigned. 

Minimum Requirements:   

• One (1) year of relevant experience in a dispatch or similar customer service center position. 
• Prior experience administering personnel security requirements in a government setting preferred.
• Must be able to travel to different site locations (Tucson/Yuma) to provide in-person support.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with work order systems such as Maximo preferred.  
• Effective written and verbal communication skills.  
• Must be able to satisfactorily complete a Tier 1 Public Trust background check, if required for the position. 
• Must be able to maintain the ability to access the government worksite. 
• Must possess and maintain a valid state driver’s license and a safe driving record, in accordance with company policy, to operate vehicles or equipment as required for the position. 

Physical Demands / Work Environment:  

• Ability to sit or stand for extended periods while working at a computer or desk.  
• Frequent use of hands for typing, data entry, and handling paperwork.  
• Must be able to work on-call, alternate, and extended shift schedules when necessary to meet the mission requirements, including weekends and holidays. 

 
All candidates must successfully complete pre-employment screening, which may include but is not limited to a criminal background check, motor vehicle record review, and a 5-panel drug test, in accordance with company policy and applicable laws.  

Benefits:  

We offer a flexible benefits package including medical, dental, and vision plans, TRICARE Supplemental, critical illness coverage, employee discounts, wellness seminars, company-paid life and short-term disability insurance, optional long-term disability, paid leave, a 401(k) plan, and identity theft protection to support your health and financial well-being. For represented positions, the benefits and leave offered will be as defined under the applicable Collective Bargaining Agreement.  

Equal Employment Opportunity:  

We are proud to be an equal opportunity employer and comply with all applicable federal, state, and local employment laws. All applicants will be considered for employment without regard to race, color, religion, creed, national origin, gender, gender identity, age, marital status, sexual orientation, veteran status, disability, pregnancy, parental status, or any other characteristic protected by law.  

Reasonable Accommodation:   

If you have a disability or medical condition and need reasonable accommodation, please inform the designated recruiter during the hiring process.