Service Desk Analyst

<figure><img src="https://images.teamtailor-cdn.com/images/s3/teamtailor-production/gallery_picture-v6/image_uploads/acb8632e-3901-474a-a942-33d37947b3df/original.png" alt="9. LinkedIn Profile Banner Template.png"></figure><p><br>WE ARE HIRING A SERVICE DESK ANALYST</p><p>Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?</p><p>If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.</p><p>At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.</p><p>We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.</p><p>We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.<br></p><p><strong>Here are a few things that we've got to offer:</strong></p><ul><li>Dynamic &amp; collaborative team in a creative environment with exposure to global clients &amp; colleagues - <a href="https://www.tlcworldwide.com/our-clients/">Check out our clients</a></li><li>Weekly webinars to support your development through our People Academy</li><li>Annual TLC Wellness Week and programmes throughout the year</li><li>TLC Culture Club - including seasonal social events, tasty lunches &amp; more</li><li>TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave</li><li>TLC Rise - supporting and empowering women into leadership roles</li><li>'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits</li><li>TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme</li></ul><p><strong></strong><strong>What you'll be doing:</strong></p><ul><li>Be the first line of defence for IT issues, managing our service desk like a pro</li><li>Set up and manage user accounts, laptops, and printers</li><li>Administer DNS using GoDaddy and manage Zendesk campaigns</li><li>Support our remote teams with meeting room technology</li><li>Troubleshoot Dynamics 365 and assist with various IT projects</li><li>Learn and master our in-house developed platform</li></ul><p><strong>Who we're looking for:</strong><br></p><ul><li>Some experience as a 1st/2nd line IT Support Analyst</li><li>Expertise in Windows 10/11, Microsoft 365, and Dynamics 365</li><li>Knowledge of Microsoft Endpoint Manager (Intune), Active Directory, and Azure AD</li><li>Experience with Apple Remote Desktop, JAMF, and Zendesk administration</li><li>Excellent problem-solving skills and the ability to document your work clearly</li><li>Strong communication skills, including working with non-native English speakers</li><li>A proactive mindset and the ability to identify root causes and propose solutions</li><li>Recent graduates with relevant skills and certifications are encouraged to apply!</li></ul><ul><li>Microsoft and Apple certifications (desirable)</li><li>Microsoft Azure Fundamentals (AZ-900) or Microsoft 365 Fundamentals (MS-900) (desirable)</li></ul><p>Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.</p><p>At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.</p><p>A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.</p><p>If you're excited by everything we've told you, then it's time to apply!</p><p></p>