Account Manager

<figure><img src="https://images.teamtailor-cdn.com/images/s3/teamtailor-production/gallery_picture-v6/image_uploads/acb8632e-3901-474a-a942-33d37947b3df/original.png" alt="9. LinkedIn Profile Banner Template.png"></figure><p>WE ARE HIRING AN ACCOUNT MANAGER</p><p>Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?</p><p>If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.</p><p>At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.</p><p>We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.</p><p>We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.<br></p><p><strong>Here are a few things that we've got to offer:</strong></p><ul><li>Dynamic &amp; collaborative team in a creative environment with exposure to global clients &amp; colleagues - <a href="https://www.tlcworldwide.com/our-clients/">Check out our clients</a></li><li>Weekly webinars to support your development through our People Academy</li><li>Annual TLC Wellness Week and programmes throughout the year</li><li>TLC Culture Club - including seasonal social events, tasty lunches &amp; more</li><li>TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave</li><li>TLC Rise - supporting and empowering women into leadership roles</li><li>'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits</li><li>TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme</li></ul><p><strong>What you'll be doing:</strong></p><ul> <li><strong>Lead campaigns</strong> – turn client objectives into measurable results, using data and insights to shape strategy and performance.</li> <li><strong>Own client relationships</strong> – act as a trusted partner, nurturing accounts, anticipating needs, and spotting opportunities to grow business.</li> <li><strong>Deliver excellence</strong> – manage campaigns end-to-end, ensuring they are delivered on time, on budget, and to the highest quality.</li></ul><ul><li><strong>Set digital strategies</strong> for your assigned customers, considering their specific requirements </li><li><strong>Report</strong> on web performance metrics</li></ul><ul><li><strong>Analyze digital campaigns success</strong> and stay up-to-date with digital technology trends </li></ul><ul> <li><strong>Collaborate across teams</strong> – work closely with sales, creative, tech, and customer service to create seamless campaigns.</li> <li><strong>Think commercially</strong> – identify upsell and cross-sell opportunities while ensuring campaigns remain profitable and effective.</li></ul><p><strong>Who we're looking for:</strong><br></p><ul> <li>The ideal candidate have experience or familiarity with website creation, or with platforms such as Squarespace or WordPress, or any type of experience in the SAAS sector.</li> <li>Strong account management experience in marketing, loyalty, or digital solutions.</li> <li>A confident communicator who can build trust with clients and colleagues alike.</li> <li>Commercially minded with a knack for spotting growth opportunities.</li> <li>Organised, proactive, and solutions-focused.</li> <li>Comfortable working with data to generate insights and recommendations.</li> <li>Fluent in Italian and English.</li></ul><p>Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.</p><p>At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.</p><p>A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.</p><p>If you're excited by everything we've told you, then it's time to apply!</p><p></p>