Summary
About this role
Job Requirements
Job Title: Service Incharge (Watches & Wonders)
Company Name: Titan
Job Type: Regular/Permanent
Job Category: Watches - Mainline
Department: Customer Service
Location: Bengaluru, Karnataka, India
Job Summary:
Titan, a leading watch company, is seeking a highly skilled and experienced Service Incharge for our Watches division. The ideal candidate will be responsible for managing the overall service operations for our mainline watches, ensuring timely and efficient delivery of services to our customers. This is a full-time, permanent position based in Bengaluru, Karnataka, India.
Scope of work:
- Servicing of Helios and Premium Brand watches
- Managing the National Service Centre Operations
- Reply & Resolution to Service Queries/Complaints received from Field
- Accountability & Quality of Incoming & outgoing watches
Key Deliverables:
- Coordinating with Brand SC/Stake holders for Timely repairs
- Weekly Vendor Invoice submissions and settlements
- Service resolutions and replies to queries on daily basis
- Repair of Auth. Helios Brand-Citizen Casio, Seiko & Victorinox
- Filing, Documentation and Debit notes to Management Stores
- Timely Publishing of Pending watch Dashboards
Key Result Areas:
- Maintaining Quick & Quality repairs within KRA timelines
- Status update to Store/SCs on watch repairs
- To ensure no mail /complaints regarding services
- No pending payments of Vendors and updating them with Ledgers
- Maintaining the Documents, Files etc..
We offer a competitive salary and benefits package, as well as opportunities for growth and development within the company. If you are passionate about watches and have the required skills and experience, we would love to hear from you. Apply now to join our team at Titan as a Service Incharge for Watches Division.
Work Experience
Right Person:
Graduate /ITI with English, Hindi and one local language Fluency in MS Office - Word, Excel work sheets, Outlook mails etc.
Knowledge in Service industry, SOPs, CSIS Preferably from Watch Industry Managing the team
Other facts
About Titan
We manage people's wealth
We're a modern wealth manager. There are many solutions out there for how one can invest by themselves (e.g., DIY brokerages like Robinhood). But for those who want to have their money managed, they must turn to high fee, high minimum advisors (e.g., RIAs like Edward Jones). With LLMs, we can now offer personalized wealth management to many more people, more cheaply and with faster service. Our goal is to grow their wealth more than they'd do on their own.
Founders
Clayton Gardner Founder Co-founder @ Titan (based in NYC) Clayton Gardner Founder Co-founder @ Titan (based in NYC) Joe Percoco Founder Co-founder @ Titan (based in NYC) Joe Percoco Founder Co-founder @ Titan (based in NYC)
Company Details
Titan Founded: 2018 Batch: Summer 2018 Team Size: 30 Status: Active Location: New York
Titan is the first intuitive A.I. app and wearable badge designed to enhance your daily life.
What you'll do
- The Service Incharge will manage the overall service operations for the mainline watches, ensuring timely and efficient delivery of services to customers. This includes coordinating repairs, managing service queries, and maintaining quality control of incoming and outgoing watches.
Ready to join Titan?
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