About this role
TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.
As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.
Responsibilities
- Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
- Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
- Build strong relationships with key stakeholders to drive engagement and long-term success.
- Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
- Analyze customer usage data to proactively address risks and drive retention strategies.
- Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.
Requirements
- 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (must).
- Excellent verbal and written communication skills with strong customer-facing abilities, including a willingness to meet clients onsite and lead business discussions.
- Experience in identifying upsell/cross-sell opportunities and working closely with Sales.
- Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs - a must.
- A can-do approach with strong problem-solving skills and the ability to work under pressure.
- Fluent in English; additional languages are a plus.
- Ability to work remotely across EST/PST time zones.
- Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent experience.
Why Join TITAN?
- Work with a dynamic and innovative team in a fast-growing SaaS startup
- Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
- Enjoy the flexibility of remote work and a healthy work-life balance
- Competitive compensation package and opportunities for professional growth and development
Hiring process steps:
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About TITAN
Run forms, portals, eSign, docs, and surveys directly on Salesforce. The only way to ensure your business runs on a single source of truth. With Titan, every action stays synced in real time with Salesforce, so your data remains secure, connected, and ready to use.
We promise speed, simplicity, and scale. Titan replaces multiple point solutions with one platform, cutting project timelines and reducing costs. Admins and consultants can launch quickly, while developers focus on advanced projects instead of repetitive builds and integrations.
Our approach is Salesforce-first. Your data never leaves Salesforce, which makes compliance easier to prove and trust simpler to build. Whether you are designing patient intake, automating contracts, managing donors, or streamlining operations, Titan adapts across industries without creating duplicate systems.
Customers also help shape the product. Through Titan X Lab, new requests often become live features, ensuring the platform continues to grow with real needs from the Salesforce community.
Book a demo today and see how Titan delivers Salesforce-first solutions that help every team move faster.
What you'll do
- As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while building strong customer relationships. You will also analyze customer usage data to proactively address risks and drive retention strategies.
Ready to join TITAN?
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