TS
Operations Coordinator
full-time•Southfield
About this role
<div class="content-intro"><p>Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!</p></div><p><span style="font-family: 'times new roman', times, serif;">The<strong> Operations Coordinator</strong> is responsible for assisting with the daily operations and ensuring that the fleet is managed efficiently. This role requires a balance of logistical, administrative, and people management skills, along with a strong understanding of fleet maintenance, operations, and compliance.</span></p>
<p><span style="font-family: 'times new roman', times, serif;">Salaried junior level operations team member, supporting the operations managers and senior operations managers in Michigan. Valid driver's license required and able to meet company driving requirements. This team member would have a set schedule during the weekdays and office hours, but may be on call for specific needs or emergencies. </span></p>
<p><span style="font-family: 'times new roman', times, serif;">Job duties:</span></p>
<p><span style="font-family: 'times new roman', times, serif;"><strong>WinTeam</strong></span></p>
<ul>
<li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Audit schedules to ensure they are updated frequently; looking for open posts, terminated employees still in the schedules, and auditing for accuracy. </span></li>
<li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Audit who is and isn't punching in and out, and providing those employees with training to do so correctly. </span></li>
<li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Assist with end of week payroll as needed as well as auditing payroll for accuracy in regards to worked shifts and correct amount of hours worked. </span></li>
<li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Regularly connect with site supervisors to update WT schedules.</span></li>
</ul>
<p><span style="font-family: 'times new roman', times, serif;"> <strong>TeamTime</strong></span></p>
<ul>
<li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Assist new hires with TeamTime app download and training.</span></li>
<li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Assist incumbent staff with adopting and using TeamTime.</span></li>
</ul>
<p><span style="font-family: 'times new roman', times, serif;"> <strong>Vehicles & Fleet</strong></span></p>
<ul>
<li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Assist with vehicle maintenance, oil changes, headlights, fueling, etc.</span></li>
<li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Assist with vehicle deliveries and taking vehicle to/from the shop. </span></li>
<li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Takes on the role as a driver safety trainer to ensure all Officers are up to date and the training as well as having up to date DL records. </span></li>
</ul>
<p><span style="font-family: 'times new roman', times, serif;"> <strong>Site Specific</strong></span></p>
<ul>
<li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Cover open posts as needed.</span></li>
<li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Assist with auditing sites with repeat issues from road supervisors.</span></li>
<li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Take over the site supervisor role for sites that need temporary assistance while site supervisors are on vacation or due to turnover. </span></li>
<li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Assist with uniform deliveries. </span></li>
</ul>
<p><span style="font-family: 'times new roman', times, serif;"><strong>Guard Tour System Software</strong></span></p>
<ul>
<li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Monitor guard tour system reports.</span></li>
<li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Assist with guard tour system installation and setups for new job startups.</span></li>
<li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Ability to navigate, configure, and manage Guard Tour System software platforms (e.g., cloud-based or desktop applications).</span></li>
<li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Familiarity with configuring system settings, adding or modifying checkpoints, and customizing patrol routes according to operational needs.</span></li>
<li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Mobile Device Management: Proficiency with mobile devices (smartphones, tablets) that guards may use to scan checkpoints or report incidents, including troubleshooting common issues.</span></li>
</ul>
<p><span style="font-family: 'times new roman', times, serif;"> <strong>Operations</strong></span></p>
<ul>
<li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Help with new account start ups.</span></li>
<li style="font-family: 'times new roman', times, serif;"><span style="font-family: 'times new roman', times, serif;">Assist with high profile sites, extra coverage and other needs.</span></li>
</ul>
<p><span style="font-family: 'times new roman', times, serif;"><strong>Qualifications/Benefits:</strong></span></p>
<p><span style="font-family: 'times new roman', times, serif;"><strong>Education and/or Experience: </strong>High School diploma or general education degree (GED) and 2 years prior satisfactory employment as a security officer or in a customer service position. Experience in a heavy volume call center is preferred. </span></p>
<p><span style="font-family: 'times new roman', times, serif;"><strong>Computer Skills:</strong> Proficiency with Microsoft Office software, scheduling software a plus, and Guardtour Systems.</span></p>
<p><span style="font-family: 'times new roman', times, serif;"><strong>Language Skills:</strong> Must have the ability to read, write, speak, and understand English. Bilingual considered a plus. </span></p>
<p><span style="font-family: 'times new roman', times, serif;"><strong>Technological Skills:</strong> Guard Tour System Software Proficiency, Technical Troubleshooting and Support, Hardware Knowledge.</span></p>
<p><span style="font-family: 'times new roman', times, serif;"><strong>Other Qualifications: </strong>Ability to organize and manage multiple priorities. Ability to pass pre-employment drug screen and criminal background check. Ability to manage time effectively, establish workflow priorities and work independently with high attention to detail. Ability to start, cultivate and maintain strong relations and work in a team environment. Prior employment history demonstrating the ability to work in a fast-paced, high-intensity environment while managing multiple tasks and priorities, and producing accurate results in a highly organized manner. Must maintain a working telephone number through which we can contact you.</span></p>
<p><span style="font-family: 'times new roman', times, serif;"><strong>Physical Demands:</strong> Standard office environment. </span></p>
<p><span style="font-family: 'times new roman', times, serif;"><strong>Salary & Benefits:</strong> Base salary starting at $52,000 plus discretionary year-end bonus, paid vacation and personal days, medical insurance, dental insurance, life and AD&D insurance, optional life and AD&D insurance, paid holidays, and 401K. Skills-enhancing training and opportunities for career growth and promotion.</span></p>
<p><span style="font-family: 'times new roman', times, serif;">EOE M/F/D/V</span></p>
<p><span style="font-family: 'times new roman', times, serif;">#HP</span></p>
<p> </p>
What you'll do
- The Operations Coordinator assists with daily operations and fleet management, ensuring efficiency and compliance. This role includes auditing schedules, assisting with payroll, and supporting site supervisors.
About Titan Security Group
At Titan Security Group, we understand that each client is unique, with specific security needs shaped by the type of property and its location. That is why we take a personalized approach to service, crafting customized security plans that align with our client’s objectives. Our holistic approach combines traditional security staffing with cutting-edge electronic security systems, ensuring integrated and efficient security solutions—all from a single, trusted source.
Founded in 1994, we continue to focus on our mission: to serve clients and build careers. We provide clients with tailored and flexible security solutions complemented by unparalleled customer service and active management support. We prioritize efficient communication and streamline interactions with our dedicated service teams to build partnerships with our clients to ensure their needs are addressed promptly and their expectations are exceeded.
Titan’s full-service security offerings are comprised of security staffing, consulting, training programs, investigations, and all aspects of security technology, including digital CCTV, electronic access control and all types of alarms.
Titan Security Group has expertise in a variety of vertical markets including: commercial buildings, residential, mixed use facilities, retail centers, financial institutions, industrial and manufacturing centers, distribution and logistics centers, mobile patrol, high-end private residences, healthcare facilities, and temporary security services.
Follow Us
Instagram @titansecuritygrp
Twitter @TitanGrp
Facebook @SecureTitan
Ready to join Titan Security Group?
Take the next step in your career journey
Frequently Asked Questions
What does a Operations Coordinator do at Titan Security Group?
As a Operations Coordinator at Titan Security Group, you will: the Operations Coordinator assists with daily operations and fleet management, ensuring efficiency and compliance. This role includes auditing schedules, assisting with payroll, and supporting site supervisors..
Is the Operations Coordinator position at Titan Security Group remote?
The Operations Coordinator position at Titan Security Group is based in Southfield, Michigan, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Operations Coordinator position at Titan Security Group?
You can apply for the Operations Coordinator position at Titan Security Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.