Summary
Location
Texas, Albania, Florida, Louisiana, Georgia, Mississippi
Type
full-time
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About this role
Tigercat is looking for a highly motivated, driven, and organized Product Support Representative for Harvesting Heads, primarily covering Southern U.S.A. with travel to Canada.
The successful candidate will be required to travel extensively to train equipment operators, support new machines deliveries, troubleshoot, and resolve issues with dealer technicians to minimize downtime of equipment. Close communication with dealers, service managers, the service team, internal management, and engineering will be required daily. Conduct root cause analysis of failures for continuing improvement and prioritization of issues.
Primary Responsibilities:
- Support new machines deliveries, harvesting heads installations, and equipment demonstrations
- Deliver training to operators and dealer technicians for new harvesting heads
- Assist dealers with troubleshooting technical issues
- Implement root cause failure analysis and effective corrective action
- Work with the service department and engineering to improve the quality of Tigercat products
- Solicit and analyze feedback from operators, customers, and dealers and evaluate results to identify trends and opportunities for improvement
- Prepare technical reports and document oral and written communications
- Participate in regional and national trade-shows
Education and Qualifications:
- Comprehensive understanding of Hydraulic, Electrical, Electronic, and Mechanical systems, and ability to troubleshoot and problem solve effectively
- Comprehensive knowledge of harvesting head control systems, such as Dasa, TimberRite, LogMate, Opti
- A minimum of 2 years experience working on logging sites with forestry equipment operators
- Post-Secondary diploma/degree or equivalent education and experience
- Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions
- Excellent Communication Skills
- Valid Passport and ability to travel extensively – Primarily USA/Canada, occasionally worldwide, and on short notice
- Computer skills in Microsoft programs
- Demonstrated ability to use initiative, work efficiently and independently
- Strong organizational skills, planning, and time management skills
- Must be adaptable to a changing work environment and able to deal with frequent change, delays, or unexpected events
Key relationships:
Maintain communication with:
- Service Manager and Regional Service Managers
- Service Director
- Engineering Product Groups
- Tigercat Service and Sales Personnel
- Dealer Service & Sales Personnel
What We Can Offer You
- Family-Oriented Company: Lots of social events, BBQ’s, pizza parties and more!
- Competitive Wages and Profit Sharing: In addition to competitive wages, we celebrate our financial success together through profit sharing.
- 401k Matching Program: Retirement planning? We’ve got your back!
- Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment.
- Company-Paid Healthcare Benefits and EAP: Your well-being matters. Our healthcare benefits go beyond prescriptions and medications. Take advantage of massages, physiotherapy, vision coverage and more! Plus, our Employee and Family Assistance Program (EAP) offers many exciting free programs.
We're more than just a company – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.
Interested in learning more? Visit our FAQ page or explore what our employees have to say by watching their Tigercat story!
Only those selected for interviews will be contacted.
We thank you for your application!
Other facts
About Tigercat | MacDonald Steel
Tigercat and TCi timber harvesting systems, material processing solutions and industrial equipment for the toughest applications.
What you'll do
- The Product Support Representative will support new machine deliveries and provide training to operators and dealer technicians. They will also assist dealers with troubleshooting and implement root cause failure analysis.
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