About this role
As a Technical Customer Success Manager at Reuters Imagen, you’ll play a pivotal role in shaping how leading sports organizations and media companies unlock the full potential of their digital assets. Acting as a trusted advisor, you will lead clients through a consultative discovery process—aligning their business objectives with our cutting-edge, cloud-native media management solutions. You’ll help clients maximize value by streamlining workflows, guiding process adaptation, and identifying opportunities for configuration and integration that meet their unique requirements. This is a strategic, client-facing role where your expertise will directly influence how global brands manage, monetize, and innovate with their content.
About You
As a Technical Customer Success Manager at Reuters Imagen, you will:
- Lead technical discovery by understanding client needs, mapping workflows, and identifying gaps or adaptation opportunities.
- Assess technical constraints including security, compliance, scalability, and integration dependencies.
- Design solution architecture aligned with business objectives, including integration plans, configuration requirements, and scalability considerations.
- Develop technical documentation such as requirement matrices, architecture diagrams, and data mappings for integrations.
- Deliver tailored product demonstrations and present technical capabilities to diverse audiences, addressing objections and managing evaluations.
- Collaborate on proposals by creating statements of work, technical specifications, and providing input for pricing and timelines.
- Coordinate internal handoffs with product, engineering, and professional services teams to ensure smooth implementation.
- Act as the primary technical contact during the sales cycle, building strong client relationships and guiding change management discussions.
About the Role
To be our Technical Customer Success Manager, you will likely have:
- 2+ years’ experience in solutions architecture, pre-sales engineering, or technical sales support.
- Strong knowledge of cloud infrastructure and hosting architectures (AWS, Azure, etc.).
- Expertise in requirements elicitation for Enterprise/SaaS implementations and integration design.
- Solid understanding of data modeling, cross-system data flows, and reconciliation.
- Proven ability to create technical documentation, architecture diagrams, and solution blueprints.
- Excellent communication skills to explain complex concepts to technical and non-technical audiences.
- Strong project/time management skills and ability to work independently in a remote, fast-paced environment.
- Demonstrated ability to leverage AI tools for productivity, research, and workflow optimization.
#LI-FP3
What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.
Other facts
About Thomson Reuters
Thomson Reuters (TSX/NDAQ: TRI) informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
For more information on Thomson Reuters, visit tr.com and for the latest world news, reuters.com.
What you'll do
- The Technical Customer Success Manager will lead technical discovery by understanding client needs, mapping workflows, and designing solution architecture aligned with business objectives. They will also develop technical documentation, deliver tailored product demonstrations, and coordinate internal handoffs for smooth implementation.
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