Title: 2nd Shift Dispatch
Date: May 22, 2023
FLSA: Non-Exempt
Supervisor: Fleet Manager
Job Summary: Manages updates and driver issues on 2nd shift
Duties and Responsibilities
- Communicate load assignments to drivers as needed
- Update Customer Websites with arrival/departure times
- Accurately update TMW with drivers ETA and actual arrival times
- Order Entry
- Proactively communicate with Customer Reps on several aspects:
- Detention
- Late Arrivals
- Early Arrivals
- Lumpers
- Stop offs
- Driver Assist
- Coordinate on maintenance issues with the maintenance department, as well as scheduling road side service for driver breakdowns
- Other duties assigned by the leader
Knowledge, Skills, and Abilities
- Ability to communicate effectively with Supervisor and other associates both orally and in writing.
- Ability to take job orders from Supervisor.
- Ability to get along well with others in organization.
- Ability to establish priorities, work independently, solve problems, and proceed with objectives without supervision.
- Participate in corrective and preventative actions and continuous improvement projects.
- Basic data entry and/or word processing skills.
- Skill in the use of computers, preferably in a PC, Windows-based operating system.
- Skill in the use of common office machinery.
- Attention to detail.
Special Requirements
- Must be at least 18 years of age or older.
- Must be willing to work overtime, holidays, and weekends as requested by Supervisor.
Environment
- Work is normally performed in a typical interior/office work environment.