TK
Customer Service Representative
full-time•Defiance
About this role
Job Summary: The Customer Service Rep is responsible for completing all the day to day tracking and tracing of Brokerage loads. The primary focus of the customer service rep is working together with Carrier Procurement and Sales to monitor on-time service and communicate problems while maintaining a high level of Customer Service.
Duties and Responsibilities:
Monitoring all pickups and deliveries of Brokerage loads
Update, times and location in TMW
Communicate all potential service issues to Sales and Procurement
Respond to email
Provide prompt and professional response to client’s requests for additional information through written and verbal communication
Work closely with operations team to monitoring loads
Maintain a thirst for growth and challenge that will result in career growth and advancement
Act as the right hand of Keller to our customers and Carriers
Knowledge, Skills and Abilities Needed:
Excellent organization and planning skills that accommodate the client’s needs
HS diploma, College degree preferred
Strong data integrity skills
Problem solving skills
Proven results in building relationships with carriers
Ability to manage processes
Effective communicator, with strong oral and written skills
Measurables:
Order updating accuracy
On-time service
Customer Account satisfaction
What you'll do
- The Customer Service Representative is responsible for tracking and tracing Brokerage loads while ensuring on-time service. They communicate potential service issues and maintain high levels of customer service.
About Thomas Keller Logistics Group
Comprised of Trucking, Warehousing & Co-Packing, and Freight Brokerage, Keller Logistics Group provides flexible 3PL solutions.
Keller Logistics Group is an asset-based 3PL dedicated to serving the transportation, warehousing, and co-packing needs of manufacturers, wholesalers, and retailers across the U.S. Our suite of services provides efficient closed-loop logistics solutions through one provider minimizing the additional costs associated with multiple logistics resource outsourcing.
Our affiliate companies specialize in serving the food and beverage, consumer packaged goods, building supplies, medical, and scrap metal industries.
We're family-owned and accountable to our stakeholders- not stockholders, standing proud of our small company culture with large corporate capabilities.
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Frequently Asked Questions
What does a Customer Service Representative do at Thomas Keller Logistics Group?
As a Customer Service Representative at Thomas Keller Logistics Group, you will: the Customer Service Representative is responsible for tracking and tracing Brokerage loads while ensuring on-time service. They communicate potential service issues and maintain high levels of customer service..
Is the Customer Service Representative position at Thomas Keller Logistics Group remote?
The Customer Service Representative position at Thomas Keller Logistics Group is based in Defiance, Ohio, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative position at Thomas Keller Logistics Group?
You can apply for the Customer Service Representative position at Thomas Keller Logistics Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.