Customer Support Representative
full-time•United States
About this role
About Us
TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care.
We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference!
About The Job
TherapyNotes is seeking experienced and professional Customer Success Representatives with experience working remotely. As a Customer Success Representative at TherapyNotes, you will join a team of dedicated software support representatives to help our prospective and current customers manage their TherapyNotes accounts. You will guide psychologists, therapists, counselors, social workers, psychiatrists, and practice administrators through account set-up, complex support requests, and other challenges they may face with the TherapyNotes software.
What You'll Do
- Technical and Business Software Training - Train customers on how to properly navigate and use the TherapyNotes software, educate customers about core software features, and help answer complex questions and support calls about specific TherapyNotes functions
- Inbound Call and Email Support - Monitor a high volume of support requests and provide support assistance to behavioral health professionals, practice administrators, medical billers and patient appointment schedulers
- Customer Support Documentation - Maintain call and email database by logging support ticket information in multichannel customer support / help desk software applications
- Be Accurate and Maintain High Standards - Maintain high standards, attention to detail, accuracy and completeness
- Become Knowledgeable - Maintain strong knowledge and a thorough understanding of TherapyNotes features and value adds
What We're Looking For
- 2+ years of experience working in a customer service role
- 2+ years of experience working remotely
- Experience working in a high-volume call center or phone support role is a plus
- Experience with multichannel customer support / help desk software is a plus
- Excellent computer and technical problem-solving skills required
- Excellent verbal and written communication skills
- Effectively exchange information via telephone, email, and instant messaging platforms
- Strong competence and comfort listening and responding to customer needs and concerns
- Ability to exercise composure when operating under stressful situations
- Excellent time management skills
- Team player that carries their weight, has a willingness to grow and strives for excellence
- Interest in working in an entrepreneurial, small to mid-sized business environment
- Flexible work hours required including limited nights and weekends
What We Offer
- Competitive salary - $50,000
- Overtime opportunities available
- Employer sponsored health, dental, vision, life, and disability insurance
- Retirement plan with company contribution
- Annual company profit sharing
- Personal development/training budget
- Open, collaborative work environment
- Extensive 2-week onboarding plan
- Comprehensive mentorship program
Equal Opportunity Employer Statement & Applicant Rights
TherapyNotes LLC is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to providing a workplace free of discrimination and harassment.For more information about your rights under federal employment laws, please review the following:
- Know Your Rights: Workplace Discrimination is Illegal
- Family and Medical Leave Act (FMLA): Employee Rights Under FMLA
If you require a reasonable accommodation during the application process, please contact [email protected].
#LI-Remote
1/21/2026
What you'll do
- As a Customer Success Representative, you will provide technical and business software training to customers and assist them with navigating the TherapyNotes software. You will also handle inbound support requests and maintain documentation of customer interactions.
About TherapyNotes.com
TherapyNotes® is an online practice management system for behavioral health, featuring robust notes, scheduling, and billing features.
The heart of TherapyNotes® is the notes system. Whereas most practice management systems offer a generic free-form text area, TherapyNotes® offers an easy-to-use form-filled approach, greatly speeding up data entry and note writing.
TherapyNotes® also offers a powerful “to do” list which automatically directs clinicians regarding what actions need to be taken such as notes to write after sessions, to contact the primary care physician when appropriate, or reminders to schedule treatment plan updates.
TherapyNotes® was developed by the husband and wife team: Dr. Debra Pliner, clinical psychologist, and Brad Pliner, web technologies expert, to fill a need for a practice management system that was built for the unique needs of mental health practitioners.
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Frequently Asked Questions
What does a Customer Support Representative do at TherapyNotes.com?
As a Customer Support Representative at TherapyNotes.com, you will: as a Customer Success Representative, you will provide technical and business software training to customers and assist them with navigating the TherapyNotes software. You will also handle inbound support requests and maintain documentation of customer interactions..
Is the Customer Support Representative position at TherapyNotes.com remote?
The Customer Support Representative position at TherapyNotes.com is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Support Representative position at TherapyNotes.com?
You can apply for the Customer Support Representative position at TherapyNotes.com directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.