Overview

The Project Manager – International Technology drives the delivery of regional technology initiatives to support restaurant ops, digital platforms & enterprise strategy.

Responsibilities

Project Delivery & Execution

• Lead the end-to-end management of technology projects across Canada, by planning through implementation and post-launch evaluation.
• Reports directly to the Head of Technology, ensures projects are executed on time and on budget.
• Develop detailed project plans, schedules, budgets, and resource allocations.
• Coordinate cross-functional stakeholders including IT, Operations, Digital, Marketing & Finance.

Technology Implementation

• Oversee deployment of restaurant and enterprise technology systems including POS, CRM, loyalty, digital ordering, and back-of-house platforms.
• Ensure seamless technology rollout for new restaurant openings and market expansions.
• Support technology lifecycle management, ensuring stability, scalability, and compliance.
• Partner with vendors and internal support teams to deliver high-quality implementation and training.

Team & Culture

• Ensure all project activities adhere to corporate governance, cybersecurity, and GDPR compliance standards.
• Manage change control processes, documentation, and post-implementation reviews.
• Contribute to continuous improvement of project delivery methodologies and tools.
• Track and report progress against KPIs and communicate status to senior leadership.

Stakeholder Management & Collaboration

• Build strong relationships with business partners, franchisees, and regional teams to align technology solutions with operational needs.
• Act as the primary liaison between Canadian project teams and global technology functions.
• Support vendor evaluation and contract management in collaboration with procurement and legal teams.

Qualifications

Qualifications

• Bachelor’s degree in IT, Business, or related field is preferred.
• PMP or Agile certification preferred.
• 7+ years of experience in project or program management, preferably within restaurants, or hospitality technology environments.
• Proven success delivering multi-market technology projects across Canada.
• Strong understanding of PM methodologies (Agile, Waterfall, or hybrid).
• Familiarity with data privacy, cybersecurity, and GDPR compliance.
• Demonstrated ability to lead cross-functional teams and vendor partners.
• Excellent communication, organizational, and stakeholder management skills.

Expected Work Location (In Office): It is expected that you will primarily perform work at the Wendy's Canadian Restaurant Support Center 5515 North Service Rd STE 201 Burlington ON L7L 6G4 Canada or at other location(s) as designated by the Company. You are required to work in the office at least 3 days a week. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite

Expected Work Location (Remote): It is expected that you will primarily perform work remotely. You may be asked to travel, as needed, to the Wendy's Restaurant Support Center (RSC) (1 Dave Thomas Blvd, Dublin, OH 43017), or to other location(s) as designated by the Company. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Remote