About this role
Overview
The Head of Technology (Canada) is responsible for leading the execution of scalable, secure, and guest-centric technology solutions throughout Canada.
Responsibilities
Strategic Leadership • Define and execute the Canada technology roadmap aligned with global business strategy• Responsible for regional Strategic Leadership and Global Tech alignment• Oversee technology budgets, ensuring efficient use• Identify and deploy innovative digital tools that enhance guest experience, streamline operations, and support market growthTechnology Operations • Oversee technology support operations across Canada POS, KDS, inventory, supply chain, and reporting• Manage customer-facing platforms including CRM, loyalty, digital ordering, delivery integrations, and marketing technology• Ensure seamless tech implementation for new restaurant openings and market entries• Ensure data integrity and complianceTeam & Culture • Lead and mentor a distributed team of technology professionals and vendor partners• Build a culture of innovation, collaboration, and accountability across technology and restaurant operations• Serve as the regional technology representative within the global leadership team. Bridges Global Digital Strategy with regional operational needsVendor Management • Manage vendor relationships and technology contracts across multiple markets• Evaluate and negotiate third-party solutions to drive ROI and operational scalability. Maintain compliance with GDPR and regional data-privacy standards• Ensure system uptime, service SLAs, and rapid issue resolution to support daily restaurant operations• Partner with franchisees and field operations to deliver training and consistent technology adoption
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field (MBA preferred)
- 10+ yrs in tech leadership roles within restaurant, retail, or hospitality sectors
- Proven success in multi-market technology oversight
- Expertise in digital and restaurant technology platforms
- Understanding of cybersecurity & regulatory market environments
- Ability to manage cross-functional teams & complex vendor ecosystems
Expected Work Location (In Office): It is expected that you will primarily perform work at the Wendy's Canadian Restaurant Support Center 5515 North Service Rd STE 201 Burlington ON L7L 6G4 Canada or at other location(s) as designated by the Company. You are required to work in the office at least 3 days a week. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite
Expected Work Location (Remote): It is expected that you will primarily perform work remotely. You may be asked to travel, as needed, to the Wendy's Restaurant Support Center (RSC) (1 Dave Thomas Blvd, Dublin, OH 43017), or to other location(s) as designated by the Company. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Remote
Other facts
About The Wendy's Company
Wendy's was founded in 1969 by Dave Thomas in Columbus, Ohio. Dave built his business on the premise, “Quality Is Our Recipe®”, which remains the guidepost of the Wendy's system. Wendy's is best known for its made-to-order square hamburgers, using fresh, never frozen beef*, freshly-prepared salads, and other signature items like chili, baked potatoes and the Frosty® dessert. The Wendy's Company (Nasdaq: WEN) is committed to doing the right thing and making a positive difference in the lives of others. This is most visible through the Company's support of the Dave Thomas Foundation for Adoption® and its signature Wendy's Wonderful Kids® program, which seeks to find a loving, forever home for every child in the North American foster care system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand. For details on franchising, connect with us at www.wendys.com/franchising.Visit www.wendys.com and www.squaredealblog.com for more information and connect with us on X and Instagram using @wendys, and on Facebook at www.facebook.com/wendys.
*Fresh beef available in the contiguous U.S., Alaska, and Canada.
What you'll do
- The Head of Technology (Canada) is tasked with defining and executing the regional technology roadmap, ensuring alignment with global strategy, and overseeing technology budgets. This role also manages technology operations across various platforms like POS, CRM, and digital ordering, ensuring seamless implementation and data integrity.
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