About this role
Company Description
Our purpose is simple; helping Kiwi’s live better every day.
The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it) and Kia haepapa (Do Good). With these core values, we continue to shift our business radically day in and day out, working towards our vision to make sustainable living easy and affordable for everyone!
Job Description
Noel Leeming, as part of TWG is New Zealand’s market leader for technology and appliances, we know that for Noel Leeming to thrive in this fast-paced environment, we must be able to unlock the power of our team members to put our customers first in everything we do, and that’s where you come in!
Our Noel Leeming Services team are changing the customer experience game by providing a full end to end service. We rely heavily on our services team to ensure that customers are getting the right solutions through live demonstrations, support and advice, right through to the delivery, installation and setup of solutions in stores, homes and workplaces.
This opportunity would suit someone who loves technology, is customer focused and is driven to improve the whole experience. Your excellent communications skills coupled with your ability to trouble shoot problems is critical. Equally important is your proactive ‘get it done’ attitude and work ethic.
This position will be based in our Noel Leeming Northlink store, working Wednesday – Saturday 8:30am – 5:30pm, 42 hours per week.
Qualifications
What is your key to success?
- Experience & passion in one or more of the following areas: sales, installation, or customer service
- Confidence to set up and install technology
- Superior interpersonal and customer support skills, with the ability to adjust technical language to suit the customer
- Driven, and confident in trouble shooting problems.
Willingness to continue developing your career through onsite training and accreditations
What we can offer you?
- Base rate and Incentives
- Paid day off on your birthday (Whoo!)
- Incredible discounts across all of our brands
- An extra 5 or 10 days of lifestyle leave if you’d like to spend more time at home, on holiday or on a passion project
- Annual sick leave entitlement of 10 days
Additional Information
Why do you want to work for us?
Our Noel Leeming Services team are a passionate bunch of experts with the knowledge and expertise that sets us apart in the market. The team understand our products, ask the right questions, provide solutions and are so passionate whilst doing so. If you want to take your career to the next level, if you want to learn on the job and become a true expert, look no further, this is the opportunity for you!
We look forward to welcoming you into the fold!
Other facts
About The Warehouse Group
In December 2012 Noel Leeming Group was acquired by The Warehouse Group. (TW Group)
TW Group is a New Zealand success story, founded by Sir Stephen Tindall and grown from The Warehouse, TW Group is the largest general merchandise retailer in New Zealand. TW Group includes The Warehouse, Warehouse Stationery, Noel Leeming and Multi-Channel Business Unit (e-commerce websites, wholesale and alternative channel business).
Noel Leeming strives to offer a superior standard of service and the widest possible range of branded consumer technology and appliances.
Noel Leeming promises its customers that it will never knowingly be undersold. It provides comprehensive after sales support and can assist with customer requests for 'at home help' with it's TechSolutions service.
With its significant retail footprint, Noel Leeming is uniquely positioned to offer its customers new technology based products such as LCD/LED TVs, the latest in Smartphone technology as well as a comprehensive range of Computers and tablets from all the major brands. We carry an extensive list and Digital Cameras including DSLR's and convergence technologies. Demand for these technologies is growing and is expected to continue to drive growth in the Noel Leeming brand.
In August 2002, Noel Leeming introduced Noel Leeming "Online", offering customers the opportunity to research and then buy products over the Internet — This channel continues to unite the company with the customer as the retail space embraces the digital environment www.noelleeming.co.nz.
What you'll do
- The Tech Solution Specialist will provide end-to-end service for customers, including live demonstrations, support, and advice, as well as delivery, installation, and setup of technology solutions. The role focuses on enhancing the customer experience through effective communication and problem-solving.
Ready to join The Warehouse Group?
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