About this role
Company Description
Ko wai mātou – Who we are
The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives.
Job Description
Te kaupapa o te tūranga - The purpose of the role.
We have a permanent full‑time position available with shifts as Service Desk Team Member and Sales Support 2IC.
Service Desk
- Tuesday - Thursday: 12:00pm - 8:00pm
Sales Support 2IC
- Sunday: 1:00pm - 8:30pm
- Monday 7:30am - 4:00pm
We are currently seeking a self-motivated and enthusiastic individual to join our team as a Sales Support 2IC and Service Desk team Member. In this dual role, you will assist the Sales Support Manager in leading and developing our team, which is responsible for managing all customer-critical processes at the ‘front of house’ as well as run the Service desk for part of your work week.
Your responsibilities will also extend to supporting back-of-house operations, ensuring that internal audit requirements are met and daily administrative tasks are completed in a timely manner as well as being a keyholder who will open and/or close the store on your 2IC shifts.
The ideal candidate for this role will have a strong focus on customer service and a passion for retail. Your contribution will be instrumental in providing a positive customer experience.
If you’re ready to take on a challenging and rewarding role in a dynamic retail environment, we’d love to hear from you!
Qualifications
He kōrero mōu ake - About you
We are seeking an individual who has demonstrated retail experience in a large-scale, big-box environment. The ideal candidate should possess strong leadership skills and have excellent written and verbal communication abilities. Above all, we value a passion for enhancing both customer and employee experiences.
Additional Information
Tā mātou tāpaetanga – What we offer
- Team Card: Access to discounts across our brands.
- Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year!
- Here for Good Leave: To do good in your community you'll have one day of paid leave every year!
- Career Progression: an excellent steeping stone into other internal opportunities.
- Plus loads more!
Other facts
About The Warehouse Group
In December 2012 Noel Leeming Group was acquired by The Warehouse Group. (TW Group)
TW Group is a New Zealand success story, founded by Sir Stephen Tindall and grown from The Warehouse, TW Group is the largest general merchandise retailer in New Zealand. TW Group includes The Warehouse, Warehouse Stationery, Noel Leeming and Multi-Channel Business Unit (e-commerce websites, wholesale and alternative channel business).
Noel Leeming strives to offer a superior standard of service and the widest possible range of branded consumer technology and appliances.
Noel Leeming promises its customers that it will never knowingly be undersold. It provides comprehensive after sales support and can assist with customer requests for 'at home help' with it's TechSolutions service.
With its significant retail footprint, Noel Leeming is uniquely positioned to offer its customers new technology based products such as LCD/LED TVs, the latest in Smartphone technology as well as a comprehensive range of Computers and tablets from all the major brands. We carry an extensive list and Digital Cameras including DSLR's and convergence technologies. Demand for these technologies is growing and is expected to continue to drive growth in the Noel Leeming brand.
In August 2002, Noel Leeming introduced Noel Leeming "Online", offering customers the opportunity to research and then buy products over the Internet — This channel continues to unite the company with the customer as the retail space embraces the digital environment www.noelleeming.co.nz.
What you'll do
- This dual role involves serving as a Service Desk Team Member and assisting the Sales Support Manager in leading and developing the team responsible for critical front-of-house customer processes. Responsibilities also include supporting back-of-house operations, completing administrative tasks, meeting audit requirements, and acting as a keyholder for store opening/closing.
Ready to join The Warehouse Group?
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