About this role
Company Description
Noel Leeming is New Zealand's leading electronics and appliance retailer, with stores across the country. As part of The Warehouse Group, you are not only part of the Noel Leeming brand but also part of the wider team across three major brands, offering countless opportunities to grow and connect.
Our stores offer a wide range of products, and our Passionate Experts provide end-to-end service from offering support and advice to delivering and installing purchases. Customers rely on us to help them walk away with the perfect product to suit their needs.
Job Description
Hours of work:
- Saturday, Sunday - 9:30am - 6pm
What Will You Be Doing?
We’re on the lookout for a Customer Service Representative who loves tackling problems and thrives on challenges. The main responsibilities for this role include:
- Assisting customers at the counter with questions about payments, such as hire purchases and credit applications.
- Helping with service repairs and sales inquiries.
- Proactively addressing and resolving customer concerns.
- Supporting administrative tasks.
You’ll be an important part of our team, working to resolve customer issues and making sure we meet their expectations.
Who Are We Looking For?
This role is perfect for individuals with strong interpersonal skills who can remain calm under pressure, as you'll sometimes need to find the right words to resolve customer issues.
This position involves making calls to customers and handling various administrative tasks, so having a friendly phone manner along with strong written and verbal communication skills is a must. The ability to quickly learn computer systems and a genuine interest in technology are essential!
Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.
Qualifications
Ideally, you will have:
- Proven experience in retail, hospitality, or a customer-facing role
- Excellent Communication Skills
- A positive, can-do attitude
- The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time
- A passion for helping others and your team
- Experience using a point of sales system is beneficial
- An interest in tech
Additional Information
What can Noel Leeming offer you?
- Team Card: Awesome Warehouse Group discount card for all our brands
- Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.
- Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.
- Counseling: Through Benestar, you can access free confidential counseling and advice.
- Career Progression: an excellent steeping stone into other internal opportunities.
- Plus loads more!
Other facts
About The Warehouse Group
In December 2012 Noel Leeming Group was acquired by The Warehouse Group. (TW Group)
TW Group is a New Zealand success story, founded by Sir Stephen Tindall and grown from The Warehouse, TW Group is the largest general merchandise retailer in New Zealand. TW Group includes The Warehouse, Warehouse Stationery, Noel Leeming and Multi-Channel Business Unit (e-commerce websites, wholesale and alternative channel business).
Noel Leeming strives to offer a superior standard of service and the widest possible range of branded consumer technology and appliances.
Noel Leeming promises its customers that it will never knowingly be undersold. It provides comprehensive after sales support and can assist with customer requests for 'at home help' with it's TechSolutions service.
With its significant retail footprint, Noel Leeming is uniquely positioned to offer its customers new technology based products such as LCD/LED TVs, the latest in Smartphone technology as well as a comprehensive range of Computers and tablets from all the major brands. We carry an extensive list and Digital Cameras including DSLR's and convergence technologies. Demand for these technologies is growing and is expected to continue to drive growth in the Noel Leeming brand.
In August 2002, Noel Leeming introduced Noel Leeming "Online", offering customers the opportunity to research and then buy products over the Internet — This channel continues to unite the company with the customer as the retail space embraces the digital environment www.noelleeming.co.nz.
What you'll do
- The Customer Service Representative will assist customers with payments, service repairs, and sales inquiries while proactively addressing and resolving customer concerns. They will also support administrative tasks and ensure customer expectations are met.
Ready to join The Warehouse Group?
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