TW
Personal Injury Virtual Assistant - Reductions Specialist
full-time•Tegucigalpa
About this role
Company Description
The Ward Law Group, voted best places to work for the past two years is where your work really matters! Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the best decision to impact our clients through collaborative team efforts. We are a nontraditional, highly accountable, yet vibrant group of professionals. Get ready to experience a comfortable atmosphere as our onboarding process allows for a soft place to land.
Our core values are service to our clients, service to our teammates, and service to the community. Along with faith, accountability, leadership, and loyalty.
Job Description
The Reductions Specialist serves as the final point of contact for each case, requiring a positive attitude and polished, professional communication. Key responsibilities encompass initiating courtesy calls to clients upon case assignment, providing detailed explanations of the reduction process, and meticulously logging phone calls, case statuses, and documents into the online document management software.
The Specialist ensures the efficient linkage of releases onto Litify, confirming PIP benefits, and validating damages with a complete provider list. Other tasks include confirming balances due on medical accounts, negotiating bills with providers, sending out reductions promptly, and maintaining regular client contact, addressing queries every two weeks. The Reductions Specialist conducts case reviews and personal audits for productivity, while also developing and monitoring weekly projection reports.
Qualifications
Virtual Assistant Job Qualifications and Required Skills:
- Must speak English and Spanish fluently
- Must have a Computer (Desktop or Laptop) Core I5 or above, 12 GB of Ram, at least Windows 10 installed.
- USB noise cancelling headsets.
- Webcam for daily meetings and huddles.
- Internet speed must be 35Mbps Download and 15Mbps Upload.
- Commitment to work overtime on occasion..
- Have solid written and verbal communication skills.
- Ability to be resourceful and proactive when issues arise.
- Must be a self-starter and multi-tasker.
- Ability to work independently.
Additional Information
Compensation: USD $1,000+ per month (compensated based on experience and skill set)
What you'll do
- The Reductions Specialist serves as the final point of contact for each case, requiring professional communication and detailed explanations of the reduction process. Responsibilities include initiating client calls, logging case statuses, confirming balances, negotiating bills, and maintaining regular client contact.
About The Ward Law Group, PL
Our mission is to be the leading family-owned personal injury law firm dedicated to serving the Spanish-speaking community. We strive to deliver exceptional client service while upholding the highest standards of professionalism and ethics.
Ready to join The Ward Law Group, PL?
Take the next step in your career journey
Frequently Asked Questions
What does a Personal Injury Virtual Assistant - Reductions Specialist do at The Ward Law Group, PL?
As a Personal Injury Virtual Assistant - Reductions Specialist at The Ward Law Group, PL, you will: the Reductions Specialist serves as the final point of contact for each case, requiring professional communication and detailed explanations of the reduction process. Responsibilities include initiating client calls, logging case statuses, confirming balances, negotiating bills, and maintaining regular client contact..
Is the Personal Injury Virtual Assistant - Reductions Specialist position at The Ward Law Group, PL remote?
The Personal Injury Virtual Assistant - Reductions Specialist position at The Ward Law Group, PL is based in Tegucigalpa, Francisco Morazán, Honduras. Contact the company through Clera for specific work arrangement details.
How do I apply for the Personal Injury Virtual Assistant - Reductions Specialist position at The Ward Law Group, PL?
You can apply for the Personal Injury Virtual Assistant - Reductions Specialist position at The Ward Law Group, PLdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.