Graphic Designer II

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Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. 

Here are a few reasons why we think you’d love working here:

1. Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.

2. Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally. 

3. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

Content Platforms & Operations

Content Platforms & Operations is responsible for the development and ongoing advancement of the technical and operational functions driving the worldwide distribution and monetization of Disney’s linear networks and theatrical content. This includes Disney’s media supply chain and storage, network and theatrical distribution operations, media localization, network transmission and origination, and more. The global team also plays a critical role as the primary collaboration point for Product & Technology with Disney’s EMEA, APAC, and LATAM regional business teams.

The Distribution Operations team within CPO delivers content and supporting components for Disney’s incredible global streaming services and brands - from Disney+, Hulu, ESPN, National Geographic, ABC and ABC News, Walt Disney Studios, and Disney Channels. This team impacts the way millions of people around the world experience and engage with Disney’s iconic stories and unmatched content in more personalized and immersive ways.

The teams in this organization work with senior stakeholders from many parts of the Disney Entertainment business to ensure content readiness for all content on Disney+/Hotstar, and Hulu on Disney+.  This role requires a high degree of communication, strategic thinking, and the ability to creatively solve problems, troubleshoot issues, and constantly evolve workflows. 

Job Summary:

We are seeking a proactive, strategic Graphic Designer II who will be part of the Distribution Operations team in Glendale, CA, and reporting to the Sr Manager of Artwork & Design Operations. The Artwork & Design Operations team creates language-specific assets for international markets by adapting the original versions (OV) of title logos, platform artwork, print mechanicals, and static creative assets. Our team is comprised of title artists, graphic designers, quality control specialists, and project managers that specialize in international design standards and creative process development. The ideal candidate will have proven experience in artwork localization management to help lead the day-to-day requirements for localization operations. This person will assist in artwork orders, technical specification, timelines, studio and vendor outreach, and territory communications. This job requires interface with multiple business units within TWDC; therefore, the candidate must have sensitivity to customer service and a sense of diplomacy. This person will be a point of contact for titles within a specific workflow, overseeing and working with various internal departments, vendors & territory offices to provide order alignment, and working with creative vendors and internal teams toward final delivery of content to Disney Streaming.

Responsibilities and Duties of the Role:

• Owns the Artwork Localization workflow (i.e., artwork design and creation, vendor management), schedules, and Service Level Agreements (SLA)
• Assist with managing client expectations and relationships
• Reports Quality Control (QC) issues and manages deliverables
• Uploads assets to system management tools to ensure successful upload to Platform
• Maintains artwork specifications for all orders
• Liaises with partners and production teams to communicate needs and resolve issues
• Primary point of contact and escalation for artwork orders
• Analyzes, assesses, and reports production metrics
• Effectively communicates project and title level updates cross-functionally and with our internal and external partners
• Ability to communicate effectively on a regular cadence to wide audiences on overall project health
• Knowledgeable and realistic when balancing client demands with creative and qualitative integrity
• Troubleshoots issues and performs root cause analysis to define what happened and how the issue can be avoided/resolved going forward
• Provides timely feedback to Manager on perceived delays or challenges to the defined delivery deadlines
• Perceives and identifies patterns that can facilitate resolution to complex problems
• Applies creative and practical solutions for problem solving
• Able to work effectively with internal teams, vendors, and other designers

Required Education, Experience/Skills/Training:

Basic Qualifications

• Bachelor’s Degree
• Minimum 3 years of related work experience
• Experience in managing content localization workflow required (Minimum 2 years)
• Knowledge of localization workflows in the entertainment industry
• Strong organizational and multi-tasking skills
• Stong design sensibility
• Strong knowledge of Adobe Suites: Photoshop, Illustrator, InDesign, and Adobe Experience Manager (AEM)
• Ability to use AI-powered graphic design software (like Adobe Photoshop’s AI features including FireFly) to quickly create, edit, and/or enhance images while keeping to brand guidelines
• Knowledgeable in Workfront, Smartsheet, Airtable, Google Suite

Preferred Qualifications

• Digital Media and Distribution experience
• Mac Proficient
• Knowledge of Digital Asset Management Systems
• Knowledge of, or versatility in understanding, other languages as it relates to artwork localization is a plus

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