TV
Support Technician
full-time•Wildwood
About this role
Within the spirit of “Making People’s Dreams Come True”, this position is responsible for configuring, installing, troubleshooting, maintaining, and documenting computer software, hardware and peripherals supporting TSG and TSG Customers. This position is assigned work primarily through ConnectWise ticketing system, to best keep track of client needs and services. These duties are accomplished while delivering Raving Fans customer service to both internal and external customers.
Full Time, On Site Position
Benefits for full time eligible positions:
Medical (HSA/FSA), Dental, and Vision | 401K and/or ROTH | PTO & Paid Holidays | Basic Life & AD&D | The Villages Charter School eligibility | and much more!
Responsibilities:
- Oversee the configuration, installation, troubleshooting and maintenance of computer products, equipment, and software.
- Coordinate the training of facility managers on some aspects of the systems.
- Identify, analyze, and repair product failures, orders, and replace parts as needed.
- Has knowledge of commonly used concepts, practices, and procedures within a particular field. Including, but not limited to: Active Directory, Desktop and Server Management, Printer installation/configuration/management/repair, and software deployment and configuration.
- Manage the process of account creation, deletion, and alterations like name change due to marriage or divorce.
- Create and set guidelines to perform the functions of the job.
- All other duties as assigned.
Education & Experience Requirements:
- Two (2) to Four (4) years of related experience and/or training; or equivalent combination of education and experience.
- This position is subjected to The Villages Vehicle Safety Program and its policies as it requires the use of personal vehicles for company business. Please refer to the Vehicle Safety Program for the policies and procedures that this position is required to follow.
- A Valid Driver’s License with a record acceptable to company standards is required for this position.
What you'll do
- The Support Technician is responsible for configuring, installing, troubleshooting, maintaining, and documenting computer software, hardware, and peripherals. They also oversee the training of facility managers and manage account processes.
About The Villages
The Villages® is a big company with a small company feel and family values. We dedicate our lives to building a retirement community where people's dreams come true.
Ready to join The Villages?
Take the next step in your career journey
Frequently Asked Questions
What does a Support Technician do at The Villages?
As a Support Technician at The Villages, you will: the Support Technician is responsible for configuring, installing, troubleshooting, maintaining, and documenting computer software, hardware, and peripherals. They also oversee the training of facility managers and manage account processes..
Is the Support Technician position at The Villages remote?
The Support Technician position at The Villages is based in Wildwood, Florida, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Support Technician position at The Villages?
You can apply for the Support Technician position at The Villagesdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.