About this role
Job Description
We’re hiring for a Patient Service Coordinator at the University of Chicago Medicine in Hyde Park, Illinois!
The Patient Service Coordinator (PSC), under the director of the Administrative Manager and Supervisor, will be responsible for providing high volume customer service and clerical support to coordinate and facilitate patient care within the units. The PSC will be responsible for coordinating perioperative services appointments. The position requires the ability to interact with patients, their families, physicians and other healthcare team members within the unit.
At the University of Chicago Medicine, the dedicated Patient Service Coordinators share in our vision and commitment to excellent customer service and patient care. In patient support, we have a strong sense of service orientation in responding to the needs of internal and external customers. We work both independently and in a team environment to identify the best approach to problems and questions. We strive for a positive patient and customer experience, every time.
Required Qualifications
- High School diploma or equivalent required
- At least one year of general office experience, preferably in a medical/clinical setting
- Good written and verbal communication, organizational and customer service skills
- Ability to multitask effectively, uses discretion and good judgment, and maintains patient confidentiality
- Must be able to independently and professionally interact with customers, internal and external to the Hospitals
- Proficiency in MS Office Suite, ability to learn and utilize applicable software
Preferred Qualifications
- Associate Business courses preferred
- Medical terminology preferred
Position Details
- Job Type/FTE: Part Time (0.7 FTE)
- Shift: Days (7AM-330PM); 4 days/wk then 3 day/wk rotation with rotating weekends
- Unit: 8E Neurology- Hyde Park
- CBA Code: 743 Union
Why Join Us
We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.
UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities
UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.
As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.
Compensation & Benefits Overview
UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.
The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.
Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.
Other facts
About The University of Chicago Medicine
The University of Chicago Medicine has been at the forefront of medicine since 1927, when we cared for our first patients. Our mission is to provide superior health care in a compassionate manner, ever mindful of each patient's dignity and individuality. To accomplish our mission, we call upon the skills and expertise of all who work together to advance medical innovation, serve the health needs of the community, and further the knowledge of those dedicated to caring.
As one of the nation’s leading academic medical institutions, UChicago Medicine comprises the Medical Center, Pritzker School of Medicine and the Biological Sciences Division. Its main Hyde Park campus is home to the Center for Care and Discovery, Bernard Mitchell Hospital, Comer Children’s Hospital and the Duchossois Center for Advanced Medicine. It also has a 108,000-square-foot facility in Orland Park as well as an outpatient clinic in Chicago's South Loop, as well as affiliations and partnerships that create a regional network of doctors in dozens of Chicago-area communities.
UChicago Medicine offers a full range of specialty-care services for adults and children through more than 40 institutes and centers including an NCI-designated Comprehensive Cancer Center. It has 805 licensed beds, nearly 850 attending physicians, about 2,500 nurses and over 1,100 residents and fellows. Harvey-based Ingalls Health joined UChicago Medicine’s network in 2016.
What you'll do
- The Patient Service Coordinator will provide high volume customer service and clerical support to coordinate and facilitate patient care. They will be responsible for coordinating perioperative services appointments and interacting with patients, families, and healthcare team members.
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