Spa Front Desk
OTHER•Cary
About this role
Job Details
Job Location: NC The Umstead Hotel and Spa - Cary, NC 27513
Job Description:
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Ensures the facility is prepared for proper opening and closing each day, i.e., lights on/off, music on/off, doors locked/unlocked
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Makes appointments for al a carte services and packages...for immediate as well as future appointments
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Acts as a resource for all policies, programs, services/activities in the spa, retail items, cancellation policies, membership sales, etc. plus those of the hotel.
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Continually strives to understand all the services, products and sales items in the spa and the hotel
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Prints daily schedule
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Prints package guests schedules for the day
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Print service providers schedules for the day
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Monitors the daily appointments so the proper number of staff are on duty
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Prepares daily reports as requested
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Prepares all receipts for services and retail sales
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Monitors all monies for services and retail sales
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Promotes and sells gift cards
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Works with accounting for proper billing procedures
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Answers the telephone and direct calls as appropriate
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Serves as a back-up to the Spa Attendant position by welcoming and greeting all guests at issuance desk; issuing robes, slippers and lockers for guests taking spa services and generally being familiar enough to cover opening, closing and daily duties of that position.
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Maintains knowledge of all treatments and products and has the ability to explain treatments to guest
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Assists Supervisor in performing scheduled inventory of reception desk stations, future’s office and retail area for proper ordering
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Stays up-dated and becomes well-versed/trained in the latest developments pertinent to your department, the spa and the hotel
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Ensures a pleasant visit for each guest
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Maintains effective guest relations
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Maintains cleanliness and neatness of the spa
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Performs special projects delegated by the Spa Director or designate
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Performs whatever is necessary to ensure and maintain a pleasant visit for each guest
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Conducts tours of the facility when needed
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Assists management and co-workers as requested/needed
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Assists in training new Reception/Retail team members as requested
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Assists with special projects/events as requested
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Attends all departmental, spa and property meetings and training sessions
Qualifications
- High school diploma or equivalent required
- Secretarial skills desired, e.g., typing, filing, etc.
- Must attend product knowledge training
- Computer software skills required
- First Aid and CPR training desired, but not necessary
What you'll do
- The Spa Front Desk position involves managing appointments, ensuring the spa is ready for guests, and maintaining effective guest relations. The role also includes handling sales transactions and assisting with inventory management.
About THE UMSTEAD HOTEL & SPA
Nestled lakeside on 12 acres of beautiful grounds in Cary, N.C., The Umstead Hotel and Spa is a calming retreat and luxury destination conceived and constructed to highlight and explore the interaction of art and nature.
Founded on genuine hospitality and Southern sophistication, The Umstead features 150 oversized guest rooms, elegant furnishings and signature amenities. The Umstead welcomes and inspires guests to find comfort, tranquility and indulgence in the meticulously landscaped property and the adjacent Umstead State Park, as well as the plush Umstead Spa and contemporary American cuisine of celebrated chef Steven Greene at its signature restaurant, Herons.
Independently owned and operated since opening in 2007, The Umstead Hotel and Spa is North Carolina’s first full-service hotel to receive the coveted AAA Five Diamond Award and is a Forbes Five Star rated property. For reservations and information, call 866.877.4141 or visit www.theumstead.com.
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Frequently Asked Questions
What does a Spa Front Desk do at THE UMSTEAD HOTEL & SPA?
As a Spa Front Desk at THE UMSTEAD HOTEL & SPA, you will: the Spa Front Desk position involves managing appointments, ensuring the spa is ready for guests, and maintaining effective guest relations. The role also includes handling sales transactions and assisting with inventory management..
Is the Spa Front Desk position at THE UMSTEAD HOTEL & SPA remote?
The Spa Front Desk position at THE UMSTEAD HOTEL & SPA is based in Cary, North Carolina, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Spa Front Desk position at THE UMSTEAD HOTEL & SPA?
You can apply for the Spa Front Desk position at THE UMSTEAD HOTEL & SPAdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.