TT
Contact Center Sales Agent (Hybrid)
full-time•Tigard
About this role
Description
ABOUT US
Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.
OUR VALUES
• Driven by service
• An inherent passion for travel
• Commitment to our customers and to our people
• Commitment to social responsibility and our 5-year sustainability strategy
POSITION SUMMARY
As a Contact Center Sales Agent, you are the critical link between curiosity and conversion. You’ll serve as a trusted advisor, guiding prospective guests and travel partners through the vacation planning journey with confidence, enthusiasm, and expertise. You’ll manage inbound and outbound leads, actively engage warm prospects, and convert interest into bookings using a consultative, relationship-based sales approach.
If you’re energized by closing sales, delivering standout guest experiences, and growing in a fast-paced, customer-first environment, we invite you to join our high-performing sales team. Here, sales enablement meets purpose—and your success fuels our guests’ unforgettable journeys.
KEY RESPONSIBILITIES
- Convert qualified leads into bookings by engaging with guests through phone, email, and chat using a strategic consultative sales approach.
- Own your sales pipeline in Salesforce—log all activity, track follow-ups, and manage your portfolio of opportunities to closure.
- Drive revenue across both B2C and B2B channels by recommending the right travel experiences based on each guest’s or advisor’s needs.
- Maximize performance through disciplined lead follow-up, thoughtful discovery, and consistent outbound re-engagement
- Deliver exceptional service while achieving KPIs tied to conversion, retention, call quality, and guest satisfaction.
- Stay current on product offerings, brand promotions, and travel trends to maintain expertise and credibility.
- Contribute to team success by participating in enablement sessions, sharing best practices, and hitting collective goals.
- Build loyalty and repeat business through personalized service and long-term relationship building.
Requirements
What You Bring
- Goal-Oriented – You thrive in a target-driven environment and love achieving (and exceeding) quotas.
- Consultative Selling – You ask smart questions, listen actively, and guide customers to the right-fit product.
- CRM Fluency – You’re confident navigating Salesforce to manage leads, track activity, and drive conversions.
- B2B/B2C Savvy – You understand the nuances of both guest-facing and trade-partner support.
- Relationship Builder – You’re authentic, engaging, and skilled at building rapport that drives repeat business.
- Team Player – You share wins, collaborate generously, and contribute to a positive sales culture.
Additional Requirements
- This position supports a 7-day contact center operation and follows a rotating shift schedule, with assigned shifts that may include mornings, evenings, weekends, and occasional holidays to meet service needs.
- Overtime may be required during peak periods.
- TICO Certification (Travel Industry Council of Ontario) required within the first 60 days of employment; TTC will cover the cost of the first attempt.
What We Offer You
- Competitive Compensation - $19/hour plus performance-based incentives.
- Incentives & Rewards - Earn performance-based incentives.
- Growth Opportunities - Access to a learning budget, professional training programs, and career advancement pathways.
- Purpose-Driven Perks - Paid volunteer days and participation in sustainability-focused initiatives.
Work Location:
- Hybrid (office and remote) in our Tigard, OR office.
What you'll do
- The Contact Center Sales Agent will convert qualified leads into bookings through various communication channels and manage their sales pipeline in Salesforce. They will drive revenue by recommending travel experiences and deliver exceptional service while achieving key performance indicators.
About The Travel Corporation (TTC)
At The Travel Corporation, we're not just a company; we're a family of brands dedicated to shaping unforgettable travel experiences that leave a positive impact. With a legacy spanning 100 years, we lead the way in responsible travel, curating unique local experiences, and ensuring seamless, enjoyable journeys.
As the driving force behind responsible tourism, our TreadRight Foundation funds sustainable projects globally. Guided by our sustainability strategy, 'How We Tread Right,' we infuse purpose into everything we do, from our offices to our tours.
Join our exceptional team as we seek new talent to elevate the world of travel. Your passion for travel, commitment to our incredible community of people, and shared purpose in sustainability and volunteering can make a meaningful difference.
Ready to join The Travel Corporation (TTC)?
Take the next step in your career journey
Frequently Asked Questions
What does a Contact Center Sales Agent (Hybrid) do at The Travel Corporation (TTC)?
As a Contact Center Sales Agent (Hybrid) at The Travel Corporation (TTC), you will: the Contact Center Sales Agent will convert qualified leads into bookings through various communication channels and manage their sales pipeline in Salesforce. They will drive revenue by recommending travel experiences and deliver exceptional service while achieving key performance indicators..
Is the Contact Center Sales Agent (Hybrid) position at The Travel Corporation (TTC) remote?
The Contact Center Sales Agent (Hybrid) position at The Travel Corporation (TTC) is based in Tigard, Oregon, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Contact Center Sales Agent (Hybrid) position at The Travel Corporation (TTC)?
You can apply for the Contact Center Sales Agent (Hybrid) position at The Travel Corporation (TTC)directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.