TS
Customer Service Representative
full-time•Jacksonville
About this role
Why Choose Suddath to “Move” your Career to the Next Level?
At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.
What We Offer!
- A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
- Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
- Paid Time Off (PTO) and paid company holidays
- A tuition reimbursement plan where employees are encouraged to continue their education and development
- For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.
Communicate with customers and vendors in order to monitor flow of shipment movement while providing excellent customer service and administrative support to the department.
Essential Duties and Responsibilities:
Monitor customer shipments that in storage to ensure timely updates for our agents and accounting department
Effectively balance a large volume of tasks and emails
Perform administrative procedures related to the customer’s relocation
Provide accurate and complete information in computer systems
Prioritize workload to meet required deadlines
Provide administrative support to customer service department
Back up support for receptionist
Ability to work overtime
Job Skills Required:
Excellent customer service and communication skills (verbal and written)
Aptitude for working under deadlines and within specific time frames
Ability to read and interpret emails and documents
Exceptional ability to identify, analyze, and creatively solve problems
Ability to demonstrate resourcefulness and to work independently
Self-motivated; works with urgency and with minimum supervision
Strong interpersonal and teamwork skills required
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Excellent customer service and oral/written communication skills required.
Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of MS Word and MS Excel
Certificates and Licenses:
No certifications needed
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.
The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
What you'll do
- The Customer Service Representative will communicate with customers and vendors to monitor shipment movement and provide excellent customer service. They will also perform administrative procedures related to customer relocations and support the customer service department.
About The Suddath Companies
Since 1919, The Suddath Companies has been quietly rewriting the rules of relocation. Today, we're not just movers — we’re partners in movement: enabling families, military members, companies and talent to transition where they need to go with confidence, care and innovation.
What we do
• Household Goods Moving: From local houses to international homes, we handle every detail so families and military members can focus on life, not logistics.
• Commercial & Workplace Solutions: Corporations, institutions and workplaces trust us to deliver seamless transitions — from offices and industrial facilities to FF&E installations and hybrid-work mobilities.
• Employee Relocation: Moving employees across town or across continents, we combine policy strategy, tech platforms and hands-on service so that talent hits the ground ready.
Our mission is to serve our customers, communities and each other with the highest level of care, making lives easier by delivering in moments that matter.
Ready to join The Suddath Companies?
Take the next step in your career journey
Frequently Asked Questions
What does a Customer Service Representative do at The Suddath Companies?
As a Customer Service Representative at The Suddath Companies, you will: the Customer Service Representative will communicate with customers and vendors to monitor shipment movement and provide excellent customer service. They will also perform administrative procedures related to customer relocations and support the customer service department..
Is the Customer Service Representative position at The Suddath Companies remote?
The Customer Service Representative position at The Suddath Companies is based in Jacksonville, Florida, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative position at The Suddath Companies?
You can apply for the Customer Service Representative position at The Suddath Companiesdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.