Front Desk Supervisor at Homewood Suites

Job DetailsJob Location: Homewood Suites by Hilton - Panama City Beach, FL 32407Position Type: Full TimeJob Summary: The role of Front Office Supervisor is responsible for assisting the Front Office Manager and coordinates the daily functions of the hotel front desk, night audit, bell persons, hotel concierge and beach services. The Front Office Supervisor works closely with the Front Office Manager, Front Desk staff, Housekeeping and Maintenance departments to deliver exceptional accommodations and customer service to the guests.    Job Responsibilities:  Attend weekly management meetings when required  Assist front desk with their duties/ help create their daily procedures  Troubleshoot system errors  Answer phones and respond to emails  View and organize reservations  Resolve and/or follow-up on guest complaints or issues  Ordering and inventory  Responsible for covering hourly shift  Communicates with team in daily pre-shift meetings providing direction and information related to that shift  Assist with any other reasonable request  Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs  Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment, and food, are properly accounted for and charged on the final bill  Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest  Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties  All other duties as assigned   QualificationsEducation and Experience:  Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs  Ability to read, write, speak, and communicate in basic English preferred.  Experience in hospitality preferred  At least 1 year experience in a supervisory role preferred       Knowledge, Skills, & Abilities:  Detail oriented and thorough   Ability to remain discreet and respect the privacy of guests  Ability to perform consistent work to the highest of standards  Ability to interact with guests in a pleasant friendly way  Ability to identify and resolve issues related to position independently  Strong attention to detail and ability to meet deadlines  Commitment to delivering excellent customer service  Ability to convey information and ideas clearly  Ability maintain composure under pressure  Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner  Be organized, proactive, productive, and self-motivated showing a positive attitude