Team Leader – Veteran Support Team

Classification:  SCHADS Social Level 6
Location: Spring Hill
Employment Type: Full-time, Permanent

Why this role matters

The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.

About the role

As Team Leader – Veteran Support Team, you will provide strong operational and people leadership to ensure high-quality service delivery aligned with national and state strategic plans, the National Homelessness Stream Model of Care, and the Local Mission Plan.

You will lead and support a team of Case Managers to deliver person-led case management responses that assist veterans and veteran families to access safe accommodation, sustain tenancies, build social inclusion, and address both immediate and long-term needs. This role plays a key part in ensuring organisational standards, service delivery targets, and funding body requirements are consistently met.

Key responsibilities include:

• Leading, supervising, and performance-managing a team of Case Managers
• Ensuring service delivery aligns with organisational frameworks, policies, and strategic priorities
• Monitoring performance against targets and funding requirements
• Actively contributing to The Salvation Army’s Vision, Mission, and Values in all aspects of the role

How you will make an impact

You will drive effective and responsive service delivery by:

• Implementing service delivery processes and tools that support best practice outcomes
• Working closely with the Program Manager to collect and collate data for reporting
• Ensuring high-quality service delivery across intake, assessment, case planning, and client outcomes
• Allocating and monitoring caseloads and team capacity to maximise service effectiveness
• Providing specialist leadership and guidance on complex case management matters
• Monitoring service performance and collaboratively developing strategies to address issues
• Identifying service gaps and recommending continuous improvement initiatives

What you will bring

• A degree qualification in Social Work, Welfare, Community Development, or a related field OR demonstrated high-level sector knowledge and skills gained through relevant experience and professional development
• Proven experience working in a social services environment, including staff supervision
• Strong leadership, communication, and problem-solving skills
• A current Working with Children/Vulnerable People Check
• A valid and current QLD Driver’s Licence

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: 

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
 

How to apply

Are you ready to be a part of our mission to end homelessness? Please submit your resume and a compelling cover letter explaining your passion for this work and your relevant experience.  We look forward to learning more about you and exploring how you can help drive meaningful change as part of our team.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration