About this role
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ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
About the Role
The Salvation Army’s Palmerston Family Violence Services is seeking an experienced and compassionate Team Leader to provide operational leadership across our family violence accommodation and support programs.
In this role, you will guide and support a dedicated team delivering specialist case management, outreach and after‑hours responses for women and children experiencing or escaping family violence. You’ll ensure services are trauma‑informed, child‑focused and grounded in best practice, while fostering a culture of safety, collaboration and continuous improvement.
Working closely with the Regional Manager, you will oversee day‑to‑day service delivery, support staff capability and wellbeing, maintain strong community and sector partnerships, and contribute to high‑quality outcomes for victim‑survivors.
This is a permanent full‑time position based in Darwin. Pay is in accordance with SCHADS Level 7.
How You Will Make an Impact
- Lead and support a team of case workers and support workers to deliver high‑quality, trauma‑informed family violence services
- Oversee daily operations, ensuring services meet internal standards, legislative requirements and funding obligations
- Provide reflective supervision, coaching and guidance to build team capability and resilience
- Support intake, assessment and case management processes, including holding a small caseload where required
- Monitor service performance, quality, risk and compliance, escalating issues appropriately
- Build and maintain strong relationships with government agencies, community partners and sector networks
- Contribute to program development, service improvements and implementation of practice frameworks
- Ensure accurate client records, reporting and data integrity
- Promote a safe, inclusive and culturally responsive service environment
What You Will Bring
- Degree qualification in Social Work or a related field
- Demonstrated experience in the family violence sector, including case management and residential or outreach services
- Experience leading or supervising staff in a community services environment
- Strong understanding of trauma‑informed practice, risk assessment and safety planning
- Highly effective communication, negotiation and stakeholder engagement skills
- Experience managing budgets, resources and service performance
- Ability to work collaboratively, think critically and respond effectively in complex situations
- Proficiency in Microsoft Office and client management systems
- NT Driver’s Licence
What We Offer
- Salary packaging up to $15,900 tax‑free, plus an additional $2,650 meal and entertainment benefit
- Generous Paid Parental Leave for primary (12 weeks) and secondary carers, Purchased Leave Scheme (up to 8 weeks), and 5 days paid leave per year to experience other TSA programs
- Flexible working arrangements
- Access to the Employee Assistance Program and health & wellness initiatives, including Fitness Passport
- Aboriginal and Torres Strait Islander supports such as the Burra Burra Network, Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
- Ongoing training and development opportunities that enhance on‑the‑job skills and professional growth
- Rewarding and purpose‑driven careers that create positive and sustainable social impact
How to Apply
If you are a values‑driven leader with a passion for supporting women and children impacted by family violence, we would love to hear from you. Please submit your application, including a resume and cover letter outlining your suitability for the role.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
Other facts
About The Salvation Army
The Salvation Army is the nation's largest direct provider of social services.
Annually, we help millions overcome poverty, addiction, and spiritual and economic hardships by preaching the gospel of Jesus Christ and meeting human needs in His name without discrimination in nearly every zip code.
By providing food, shelter, eviction prevention assistance, emergency disaster relief, rehabilitation, after-school and summer youth programs, spiritual enrichment, and more, The Salvation Army is doing the most good at nearly 7,000 centers of operation around the country.
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
What you'll do
- Lead and support a team of case workers and support workers to deliver high-quality, trauma-informed family violence services. Oversee daily operations, ensuring services meet internal standards, legislative requirements, and funding obligations.
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