About this role
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ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
About the role
The Salvation Army’s Family Violence Stream is seeking a compassionate and motivated Family Support Worker to join the Karratha Women and Children’s Centre (KWCC). KWCC provides crisis accommodation and support to women, children and young people experiencing family and domestic violence and other crises. This casual position offers a variety of day, afternoon and waking night shifts. Pay is in accordance with the SCHADS Level 3 Award.
In this role, you will help create a safe, welcoming and empowering environment by supporting clients with case plan goals, assisting with day‑to‑day operations, and ensuring the centre runs smoothly. Applicants who bring strong cultural awareness and sensitivity, particularly Aboriginal women, are strongly encouraged to apply.
Responsibilities include reception and phone support, preparing units for new intakes, facilitating activities, maintaining accurate client records, and providing practical assistance to women, children and young people accessing the service.
How you will make an impact
Providing a warm and responsive first point of contact for clients
Addressing immediate needs and supporting engagement with case planning
Assisting clients to access internal and external support services
Contributing to individual and group activities and ensuring clear communication across shifts
Identifying risks and escalating concerns to senior staff
Participating in team meetings, supervision, training and reflective practice
Supporting daily operations including preparing units, maintaining shared spaces, transporting clients, and managing phone calls and visitors
Helping maintain a safe, organised and welcoming environment aligned with TSA values
What you will bring
Experience in a community services setting
Qualification in Community Services or a related field (preferred but not essential)
You will work with many Aboriginal women and families, where understanding cultural needs including women’s business and culturally sensitive practices is essential.
Strong time-management skills and the ability to work both autonomously and within a team
Confidence using computer systems and maintaining accurate records
Integrity and resilience
Ability to build respectful, supportive relationships with clients
WA Driving License
First Aid Certificate (or willingness to obtain)
What we offer
NFP salary packaging benefits (up to $15,900 tax-free) and Entertainment Benefit ($2,650 tax-free)
Flexible working arrangements\
Employee Assistance Program – confidential counselling service
Financial, retail and lifestyle discounts
Discounted health and fitness programs through Fitness Passport
Up to 8 weeks of leave per year through our purchase leave scheme
Generous parental leave (12 weeks)
Up to 5 days paid leave per year to support a TSA program or activity
A supportive, inclusive culture with passionate and dedicated team members
The opportunity to make a meaningful difference through your contribution to family and domestic violence services
How to apply
If you are ready to support women, children and young people experiencing crisis and contribute to a safe, empowering environment, we would love to hear from you. Please submit your application, including a resume and cover letter, outlining your suitability for the role.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
Other facts
About The Salvation Army
The Salvation Army is the nation's largest direct provider of social services.
Annually, we help millions overcome poverty, addiction, and spiritual and economic hardships by preaching the gospel of Jesus Christ and meeting human needs in His name without discrimination in nearly every zip code.
By providing food, shelter, eviction prevention assistance, emergency disaster relief, rehabilitation, after-school and summer youth programs, spiritual enrichment, and more, The Salvation Army is doing the most good at nearly 7,000 centers of operation around the country.
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
What you'll do
- The Family Support Worker will provide support to clients with case plan goals and assist with day-to-day operations at the centre. Responsibilities include reception support, preparing units for new intakes, and maintaining accurate client records.
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