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The Salvation Army Eastern Territory
Case Manager - Women's Shelter (Full Time)
full-time•City of Rochester

Summary

Location

City of Rochester

Type

full-time

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About this role

Overview

Under the direct supervision of the Program Manager, the Case Manager provides case management services to Hope House Women’s Shelter clients during their temporary residence at the shelter.  35 hours per week (Mon-Fri – 8:30 a.m. – 4:00 p.m. – one day per week scheduled for later start date in order to see clients in the early evening)

Responsibilities

  • Assess and identify clients' needs. Advocate for clients to ensure that services of referral are accessible and provided to clients.
  • Develop an individualized service plan for each resident and ensure periodic review of goals.
  • Provide supportive and crisis counseling and guidance both individually and to groups.
  • Provide information and refer clients to relevant community social services for medical, mental health, substance abuse, educational, vocational, public assistance, etc.
  • Maintain all records and documents relative to the interview/counseling meeting and subsequent progress/status reports in accordance with agency and contract requirements.
  • Develop and maintain effective working relationships with other community social service providers (g., Dpt. of Human Services, Veteran’s Administration, etc.) to enhance the quality of services to clients. Represent the program in the community as requested and as approved.
  • Report observations to supervisor on trends of the homeless, their service needs, effectiveness of referrals, etc.
  • Participate in weekly meetings with Senior Resident Assistant and Program Manager.
  • Maintenance of HMIS data entry (intakes, transfers, discharges, etc.)
  • Compile monthly statistics and prepare required reports in a timely manner.
  • Collaborate with staff for case management and programmatic services.
  • Share 24hr. on-call responsibilities with the Program Manager and Senior Resident Assistant once every three weeks.
  • Attend staff meetings, in-service conferences, seminars, training programs, and other agency informational meetings as required.
  • Complete all mandatory training (in-person and online) in a timely manner.
  • Share office coverage at least 1-2x a week during lunch time, if needed.
  • Other duties as assigned.

    • Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice due to business needs.

    Qualifications

  • Bachelor’s degree in human services preferred (Social Work, Psychology, Sociology, Criminal Justice, etc.) with 2 years case management experience required
  • Requires experience working with and providing advocacy for vulnerable populations, as well as an understanding of barriers faced by those who are homeless
  • Concern and sensitivity toward vulnerable populations. Knowledge of social service resources
  • Must be proficient with Microsoft Office suite of applications and other standard data collection systems
  • Ability to collaborate effectively with external service providers
  • Certification in Standard First Aid and CPR
  • Hepatitis Vaccination or declination (within ten days of hire)
  • Must possess strong organizational abilities and attention to detail. Excellent communication and problem-solving skills
  • Valid New York State Driver License for transport of residents, if necessary

    • Other facts

    Tech stack
    Case Management,Advocacy,Crisis Counseling,Community Resources,Record Keeping,Collaboration,Data Entry,Communication,Problem Solving,Organizational Skills,Microsoft Office,Social Services,Training,First Aid,CPR,Sensitivity

    About The Salvation Army Eastern Territory

    Every year, The Salvation Army helps more than 27 million people in nearly every ZIP code in America overcome poverty, addiction, and economic hardships through a wide range of social services. By providing food for the hungry, emergency relief for disaster survivors, rehabilitation for those suffering from substance abuse, and clothing and shelter for people in need, The Salvation Army is doing the most good at our more than 6,400 centers of operation around the country. In 2024, Forbes ranked The Salvation Army 6th in its list of America’s Top 100 Charities. And in 2021, The Chronicle of Philanthropy ranked The Salvation Army 2nd on its list of “America’s Favorite Charities.”

    Team size: 1,001-5,000 employees
    LinkedIn: Visit
    Industry: Non-profit Organizations
    Founding Year: 1865

    What you'll do

    • The Case Manager provides case management services to clients at the women's shelter, assessing needs and developing individualized service plans. They also provide counseling, maintain records, and collaborate with community service providers.

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    Frequently Asked Questions

    What does a Case Manager - Women's Shelter (Full Time) do at The Salvation Army Eastern Territory?

    As a Case Manager - Women's Shelter (Full Time) at The Salvation Army Eastern Territory, you will: the Case Manager provides case management services to clients at the women's shelter, assessing needs and developing individualized service plans. They also provide counseling, maintain records, and collaborate with community service providers..

    Why join The Salvation Army Eastern Territory as a Case Manager - Women's Shelter (Full Time)?

    The Salvation Army Eastern Territory is a leading Non-profit Organizations company.

    Is the Case Manager - Women's Shelter (Full Time) position at The Salvation Army Eastern Territory remote?

    The Case Manager - Women's Shelter (Full Time) position at The Salvation Army Eastern Territory is based in City of Rochester, New York, United States. Contact the company through Clera for specific work arrangement details.

    How do I apply for the Case Manager - Women's Shelter (Full Time) position at The Salvation Army Eastern Territory?

    You can apply for the Case Manager - Women's Shelter (Full Time) position at The Salvation Army Eastern Territory directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about The Salvation Army Eastern Territory on their website.