Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

The Assistant Manager provides a safe and secure environment for residents and visitors, while supervising staff at the work site.

Accountabilities:

The incumbent may perform all, some, or similar duties to the listed below:

CHARACTERISTIC JOB DUTIES:

The incumbent is responsible for the following range of job duties, typical of the job class:

• Assist the Residential Services Manager with the day-to-day management of Stevenson House Emergency Shelter staffing maintaining statistics and BC Housing database.
• In conjunction with the Residential Services Manager, participate in the candidate interview process for Stevenson House employees
• In consultation with the Residential Services Manager, fulfill management responsibilities in the hiring, encouraging, supervising, of staff reporting to you.
• Provide direction, support and leadership to employees through individual coaching and daily observation.
• Oversee the scheduling of staff and the reconciling of hours, and be responsible for on-call schedule (sick time, vacation, etc).
• Oversee that policies, standards and procedures are being consistently followed.
• Review guest files, overview the process of investigating and approving or denying guest extension requests.
• Oversee the care and safety of guests.
• Provide back up support to and when required assume functions of staff.
• Liaises with Police, funders, court personnel, community agencies, families, and other staff members
• Provides orientation for newly hired staff, volunteers, students
• Performs other duties as assigned

NOTE: Not all incumbents perform all of the duties described above but perform a similar range of duties.

Health & Safety (if applicable):

The job incumbent may be exposed to the risk of minor to moderate injury or illnesses due to:

• Physical attacks by others
• Exposure to infectious diseases
• Exposure to bodily fluids and bodily waste
• Sharp objects

Other dangerous situations

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: N/A

Internal: Clients, TSA staff members

External: Community partners

MANAGERIAL RESPONSIBILITY:

• Reports directly to: Residential Services Manager
• Direct reports: None

FINANCIAL AND MATERIALS MANAGEMENT:

• Financial: The incumbent is involved in minor financial matters. They may be authorized to collect rent and distribute damage deposits, and may be authorized to spend, disburse, or collect small amounts of cash.

Working Conditions:

The incumbent’s work environment is typically in a shelter and/or in treatment facilities.
The incumbent will work under the following disagreeable conditions:

• Dealing with angry people
• Abusive people
• Verbal abuse
• Isolation
• Work schedule affecting lifestyle
• Exposure to drugs and alcohol

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Education, Experience, & Qualifications:

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Education, Qualifications and Certifications:

• Addictions Counselling Courses
• Social services Diploma or related Diploma or Degree
• BC class 5 drivers License

Experience and Knowledge:

• Minimum two-year Experience in frontline social service work

Skills and Capabilities:

• The performance of the job requires the ability to supervise, coach and lead a team, adaptability to change and frequent interruptions.
• The performance of the job requires high amounts of keyboarding/Manual record keeping, and occasionally lifting/packing clients/residents property/personal effects and engaging in recreational activities.
• The performance of the job requires attentive listening and observation of body language, continuously monitoring the environment, multitasking and reading. Ability to work in a fast paced environment, to meet deadlines and cope with stressful situations.

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.