Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

WORKING RELATIONSHIP(S)

• Reports directly to Program Coordinator, Transitional Housing
• Works closely with other program coordinators and managers within the building
• Responsibility to follow all directions from Director of Client Services, the Assistant Executive Director and the Executive Director
   

RESPONSIBILITIES AND ACTIVITIES

• Provide safety and security for our residents, students, volunteers, staff and visitors to the facility.
• Ensure those entering the facility are not under the influence of alcohol or drugs 
• Provide front-line reception responsibilities, including operation of a multiline telephone system, and greeting of all visitors
• Log and distribute all documentation to the appropriate facility staff or clients
• Respond to email as required
• Generate pertinent observational/incident reports and report to the appropriate Director and/or Executive Director
• Hourly rounds for residential areas, including security pass logging
• Administrative and medical areas
• Common areas and residential areas as required
• Monitor Resident Passes
• Shift change transfer of knowledge, written report, and close shift procedures and transfer of information, as required
• Collection of urine sample (requested and random)
• Process security passes/access, including taking a picture for each card and fingerprint scan procedures
• Referring individuals to withdrawal management services and hospitals in consultation with the on-call management and onsite staff  
• Assist in the facility's fire evacuation plan, including recording and monitoring attendance, providing fire  safety for vulnerable residents
• Ensure all facility-related concerns are entered into the facility management system (Angus Anywhere)
• Photocopy forms as required
• Acts as a point person for elevator call, as needed
• Performs other duties as assigned

The Salvation Army's Mission Statement requires that the above responsibilities be discharged professionally, exemplifying our standards of conduct.

Minimum Educational Requirements

• The successful job applicant will have completed up to two (2) years of Community College, preferably within the social services sector. NOTE: An alternative level of education and experience may be acceptable.  
• Minimum Prior Related Experience
• Experience with multi-line telephone systems 
• Experience within the social services sector, and/or mental health agencies
• Experience with security systems
• Experience in customer service or information desk service is an asset
• Keyboarding and demonstrated knowledge of Microsoft Office applications, email, and internet applications
• Awareness of community resources.

Work Environments

• The incumbent's work environment is typically in an office.
• Managing complex clients who have anger, mental health and subsstance use concerns
• Inclement weather
• The incumbent may have little to no travel.
   

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.