Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

ACCOUNTABILITIES:

1. Client/Service Delivery

 Participate in development and implementation of client case plan

 Report to program Manager progress, changes and / or regression in the client’s status

 Within the client’s existing environment encourage, where applicable, positive life-style alternatives:

socialization, grooming and hygiene, external social opportunities, respect for dignity of themselves and others,

support client ownership of own actions and problem solving

 Help clients develop problem solving and coping skills

 Hand out and ordering of medications, record medication on e-MAR system or manual record sheet, as per

policy

 Monitor basic medical care and follow-up documents, help residents book their appointments

 Identify unhealthy and inappropriate behaviors i.e. substance abuse, etc. and consult program Manager

 Plan and implement a meaningful weekly program held at WCOH

 Crisis Intervention

 Provide referrals or general information to community members

 Register new residents and properly complete all the documents as required

 Refer clients to the appropriate persons for counseling, administration, housing information and social services

assistance

 Building safety check, identifying any safety and security needs, nighttime bed check, and ensure building’s

security and staff/residents safety

 Clean and sanitize duties, working with residents and ensure their rooms are clean

 Assist dispensing PNA for client when required

 In an emergency situation use stairs to evacuate clients in the building to outside safe place

 Available for other WCOH duties as needed

2. Clerical/Data Entry
 Communicate with outside agencies as required
 To perform computer data entries on the client service system, input monthly statistics, maintain accurate
records of client stays
 To prepare correspondence and reports to direct Manager
 Answer the telephone professionally, direct calls and take messages as required
 Greet all visitors to the WCOH, directing them to the appropriate area
 Accept mail and deliveries
 Accept, receipt, and place in safe any monies received at Front Desk Office

3. Administrative
 To serve clients in a manner befitting Christian standards, attitudes, principles and goals, with care and concern
for the spirit, body and mind of the individual
 Ensure that fire safety and public health standard care is maintained
 As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures
to the Manager

CRITICAL RELATIONSHIP MANAGEMENT

Internal:
 Direct Manager and other management members, staff, and volunteers
 Participate in regular staff meetings to review operational effectiveness
 Participate in other staff meetings when relevant

External:
 Visitors, community partners, client’s case worker, medical service providers

MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:
 Reports directly to: Residential Program Manager or designate
FINANCIAL AND MATERIALS MANAGEMENT:
 Follow policy receiving money
 Follow policy to assist giving out client’s personal allowance money

WORKING CONDITIONS:
 This is a part-time unionized position, 16 hours per week. Requires flexibility. Subject to change as per operational
requirements.
 Working environment is typically in the office and other areas in generally agreeable conditions.
 The performance of the job requires the ability to lift/move 20 lbs., reach, bend, twist, stoop, and computer
keyboarding.
The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a
professional manner, upholding our code of conduct.

EDUCATION AND EXPERIENCE QUALIFICATIONS:
Education, Qualifications and Certifications
 Minimum Secondary School Diploma
 A University degree, college diploma or certificate from a recognized institution with studies in counseling or
related experience is asset.
 Criminal Records Check with vulnerable sector screening and First Aid/CPR certificat.
 Non-Violent Crisis Intervention training and valid driver’s licence are asset

Experience and Skilled Knowledge Requirements
 Minimum of 2 years of prior related experience
 Computer skills in all aspects of Microsoft Office and client date management system required
 Good oral, written and electronic communication skills
 Good interpersonal skills, self-motivated and disciplined
 Develop an understanding and support for the mission and purpose of

The Salvation Army in Canada and its
implications as related to position responsibilities

Skills and Capabilities:
 Attention to detail, problem solving and analytical skills.
 Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and
flexibility.
 Excellent organizational skills, ability to follow detailed instruction.

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.