Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose Summary:  

Under the direction of the Community Services Supervisor the employee provides resident support services, on-site supervision and security for the NWT Resource Centre.

Accountabilities:

Assists with completion of initial/ongoing assessment for each client:

• Providing supervisor with client admission information

• Observing, reporting, and recording client behaviour

• Informing supervisor of any significant changes in client’s condition

• Orienting the client to the facility

• Completing concise, reliable documentation of clients presenting condition and other pertinent factors

• Completes daily standard documentation:  assessment forms, client records (progress notes), communication book, and other relevant client reports.

• Enters HIFIS

• Client Referrals – Hospital; RCMP

Provides basic supportive care to clients:

• provides needed personal hygiene items.

• supports and reinforces case management decisions and direction.

• conducts general building security checks.

• provides appropriate crisis intervention.

• communicates a non-judgemental attitude towards clients.

• supports, coaches, and encourages clients

• provides food services

• participates in shift reporting,

• attends and participates in staff meetings

• provides concise and pertinent information about client status.

• helps in daily planning and implementation of client support care.

• treats team members respectfully

• works within the framework of the core values

• Performs housekeeping duties

• Aids other areas within the NWT Resource Centre as required

Working Conditions:

• This is a unionized, casual on call position. There are no standard weekly hours of work and no guaranteed hours.  Work will be offered on as needed basis.

• The work environment can be fast paced and demanding.  The need to be constantly aware of the environment and the movements and attitudes of the individual clients can be stressful.  There is a potential to work with aggressive, high-risk clients in this position

• There will be general housekeeping tasks required of the RCSW (sweeping, mopping, dishwashing, laundry, etc.)

Education and Experience Qualifications:

Education, Qualifications and Certifications:

• Conflict Resolution

• First Aid

• Verbal Judo and/or NVCI

• Suicide Intervention

• WHMIS

• High School Graduate

• Post-Secondary Education or related experience in Social Services

• Clear Criminal Record Check

Note: Alternative combinations of education and experience may be considered.

Skills and Capabilities:

• Ability to work within the mandate of and embrace the mission of The Salvation Army

• Effective interpersonal communication and interactive skills with individuals experiencing chronic mental health issues, effects of intoxication and other behavioural issues. 

• The ability to respond appropriately, decisively, and effectively in crisis situations and in a stressful environment

• Effective communication in English both written and oral

• Effective assessment, observation and recording skills

• Implement policy and procedures

• Ability to work within a teamwork structure though will be required to work alone

• Effective interviewing skills

• Understanding of: Aboriginal and Inuit Cultures: Addictions: Mental Health and other social issues

• Computer skills are required

The successful incumbent will be required to complete/provide:

• Valid Vulnerable Sector Screening

• Valid First Aid certificate

• WHMIS

• The Salvation Army on-line certification for abuse prevention

• Clear internal abuse registry check

• Participate in mandatory yearly training.

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.