Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary: The Thrift general helper provides service to customers, sorts incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.

Accountabilities

Operations:

• Interact with customers/donors in a positive, friendly, and courteous manner.
• Protect the integrity of all donated items.
• Responsible for accurate completion of all customer transactions, including cash and debit sales.
• Process raw materials by loading/unloading, sorting, packing, pricing and storing donations.
• Possess knowledge of stock to respond to customer enquiries by phone/in person. 
• Pay particular attention to store security by monitoring activity within the store.
• Handle merchandise in a safe and organized manner, and assist with stock rotation.
• Contribute to the inventory control by receiving, sorting, and pricing as per directions.
• Assist with store layout plans to attract customers, which include window displays and merchandise displays; ensure attractiveness of the store through “Tidy Maintenance”.
• Replenish inventory levels based on the supervisor’s directions.
• Removal of inventory from the sales floor as directed. 
• Maintain the proper sorting and processing of all donated goods, and ensure compliance with quality standards. 
• Maintain an attractive, organized appearance of the store. Tidy up and restock shelves, clean, sweep, dust and mop as necessary.
• Abide by store policy and procedures.
• Perform other position-related duties as required.
• Seasonal - keep walkway and entrance clear of snow and ice. 

Working Conditions:

• This is a temporary position
• Schedule may vary from week to week and include weekdays and Saturdays
• Flexibility in scheduling is required. 
• Includes a ½ hour unpaid meal-break where applicable
• Able to stand for long periods with frequent twisting, bending, crouching and reaching is required.
• Ability to lift/move up to 30 pounds
• The Supervisor will set the hours of work and work schedule.

Education, Qualifications and Certifications:

• Completion of Secondary School.
• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements:

• No prior experience necessary - training will be provided.

Skills and Capabilities:

• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
• Maintain information in confidence as required
• Participate as an active and responsible team member.
• Participate in mandatory orientation training.
• Participate in regular supervision and performance appraisal process.
• Represent the organization professionally and engagingly.
• Must comply with all Salvation Army policies and procedures and associated legislation.
• Brand awareness would be an asset. 
• Able to stand for long periods with frequent twisting, bending, crouching and reaching is required.
• Exhibit good listening skills, have strong oral/written communication skills and respect authority
• Self-motivated/disciplined.
• Represent The Salvation Army in a positive manner
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Excellent interpersonal skills, integrity, and adaptability.
• Strong oral and written communication skills.
• Ability to work in a cooperative team-oriented atmosphere.
• Provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment
• May require screening through The Salvation Army Abuse Registry.
• Support for and an understanding of the mission and purpose of The Salvation Army in Canada.

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.