Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

The position of Front Line Supervisor is an entry-level management position which assists the Assistant Director in managing front-line day-to-day operations of New Hope Leslieville Hotel Program.

Accountabilities:

Supervise and provide day-to-day direction to the Hostel/Residential Staff in accordance with established policies and procedures including Collective Agreement, Employment Standards and payroll procedures.

• Schedule, conduct and document supervision.
• Conduct Performance Reviews and Evaluations.
• Chair team meetings.
• Provide back-up support to these positions and their functions as required.

Oversee the day-to-day operation of the Shelter.

• Ensure clients receive proper client care while relating to the Program Staff.
• Ensure the Triage process is completed for new admissions to the shelter.
• Provide direct consultation, referral, and supportive case management to clients.
• Review all Incident Reports, making any follow-up and put necessary notations on client’s file as needed.
• Assist with monitoring the disciplinary/penalty assessments imposed on clients.
• To oversee the monthly Resident meetings.
• Read daily the logbooks and make the necessary follow-up.
• Liaise with hospitals and other community service agencies to coordinate discharges to the shelter.
• Participate in the development, planning and coordination of all programming activities and special events in conjunction with the Director.
• To assist the Director with community and city complaints.
• Provide back-up support and make decisions in the absence of the Shelter Manager

Provide leadership, supervision, coaching and mentoring to the New Hope Leslieville Frontline Workers following Employment Standards and payroll procedures.

• Support team in providing system  in implementation of enhanced case management model utilizing Housing First, The Outcomes Star and Critical Time Intervention.
• Schedule, conduct and document supervision.
• Conduct performance reviews and evaluations.
• Chair Team and Client Review meetings.
• Ensure supervision is provided to meet expectations of service delivery.
• Ensure that individualized support plans/service agreements are developed and provided for clients to promote personal development, responsibility and community relationships through a recovery focused and participant-directed approach to treatment.
• Support staff in use of The Outcomes Star and corresponding case plans
• Ensure spiritual and religious care is available to clients and staff.
• Ensure program and agency documentation is maintained as per policies.
• Conduct case conference and other meetings, ensure minutes are recorded and circulated to team members.
• Keep up-to-date strategic job descriptions and to plan goals, mentor and assess the performance of staff and others (counsellors, funded placements, etc.) in accordance with TSA procedures as appropriate.  Some specifics:
  • Work with Shelter Manager to hire, orient, train, evaluate, recognize, discipline and terminate staff in concert with Territorial Standards and in conjunction with the Program Services Director.  
  • Provide support and direction for staff in assessment, developing individual support plans, consultation, referral and supportive counseling to individuals.
  • Develop and monitor after hours and on call support.
  • Ensure staff are trained on all legislative requirements, human resources processes and mental health/concurrent disorders and housing support as required.
  • Schedule, conduct and document supervision.  Provide or ensure clinical work supervision is provided to staff and follow up workers to meet expectations of service delivery.
  • Conduct performance reviews and evaluations.
  • Recruit, select and train new staff as necessary.  Ensure staff are trained in accordance with established policies and procedures.

To assist the Director and Assistant Director with the administration of the Shelter.

• Work with the Director and Assistant Director in ensuring the Shelter is in compliance and meeting the standards for the Quality Assurance and Accreditation.
• Attend Committee and Agency meetings as directed.

• Assist in the development and implementation of Shelter Policies and Procedures and to chair the New Hope Leslieville Committee.
• Conduct tours of building for groups or individuals as requested.
• On call duties as per schedule.
• Responsible for preparing Vouchers for Client Assistance.

To assist with the Assistant Director with the Finances of the Shelter

• Prepare and submit hours of work bi-weekly for payroll submission.

To assist the Director with the Human Resources of the Shelter

• Assist with staff recruitment and orientation.
• Conduct reference checks.
• Organize and assist with staff training in accordance with Shelter policy.
• To participate in Labour Management meetings as requested.

To assist the Director to ensure that all Health and Safety requirements specific to the Shelter are in compliance with the Occupational Health and Safety Act.

• To perform workplace inspections.
• To conduct information sessions (safety talks, staff meetings).
• To assist with incident investigations.
• To assist with employee health and safety training.
• To assist, make recommendations and/or correct substandard acts or conditions.
• To assist in commending employee health and safety performance.
• To perform employee safety observations.
• To ensure compliance with specific Shelter requirements within sections 25 & 26 of the OHSA.

ORGANIZATIONAL RESPONSIBILITIES

• Adhere to standards that are consistent with the values and philosophy of The Salvation Army.
• Participate fully and constructively in staff meetings and in-service training.
• Engage in formal supervision and performance evaluations.
• Read and follow the policy and procedures manual, the Employee Handbook and the Toronto Shelter Standards, and understand that the Shelter Manager’s position will be required to adhere to all these guidelines in dealing with clients, staff and the public.
• Become familiar with the job descriptions and task lists for each position that reports to the Shelter Manager.
• Make suggestions to the Management team that will improve efficiency, working conditions and/or procedures.
• Represent the organization in a professional manner.

Perform other related duties as required.

education, experience, Qualifications, certifications, skills:

Education, Qualifications and Certifications:

• Minimum 2 year Diploma in Human Services.
• Certificate in First Aid/CPR, Crisis Intervention and Conflict Resolution.
• Valid Ontario Class “G” Driver’s License, personal vehicle required and insurance, current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
• Alternative combinations of education and experience may be considered.

Experience and Knowledge Requirements:

• Two to three years minimum of significant work-related experience including residential and case management experience in the homeless serving sector.
• Previous supervisory experience an asset.
• Experience with extremely marginalized homeless people with mental health problems, addictions, concurrent disorders and familiarity to a wide variety of resources to meet client needs.

Skills and Capabilities:

• High level of comfort working within an extreme diverse and multicultural environment.
• Superior written skills and a high level of proficiency with the Internet and Microsoft Office
• The responsibilities associated with this position demand a high degree of confidentiality.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening. 
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.