Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

The Community Outreach Coordinator is responsible for overseeing and coordinating local “outreach programs” including HOPE Links North Perth and special events planned in conjunction with other Community Services programs, partners or collaborators as assigned.  Planning and supervision will include relevant staff or volunteers, as well as the development and maintenance of community contacts, partners, and collaborators.  The incumbent will actively work to keep Hope Links staff and volunteers informed and up to date regarding area services as well as aiding in their development as allies for program participants.

Accountabilities:

Operations/Programming

• Actively promote a positive environment across all programs, ensuring all individuals (volunteers and participants) are treated with dignity, courtesy, and respect.

• Oversee and Coordinate the HOPE Links program under CFS management.

• Ensure all guests and program volunteers are informed of and adhere to policies, protocols, and expectations contained in related Program Guidelines Booklet for the Hope Links program.

• Monitor participant behavior within the HOPE Links program; intervene in crisis situations providing emotional support and advocacy as required.

• Engage with outside agencies and professionals encouraging connection with the HOPE Links program and its participants.

• Assist participants of HOPE Links North Perth in connecting to local services, agencies, and support.

• Assist in the planning and preparation of annual sponsorship/fundraising efforts as required.

• Provide oversight into menu planning and food provision for the Hope Links program.

• Build and maintain relationships with local businesses as potential vendors/donors.

• Work collaboratively with other Community Services staff to maintain, promote and strengthen the profile of The Salvation Army in the Community, while ensuring clients receive holistic and transformative care and programming regardless of the client’s entry point to our services, such as the Food Bank or Hope Links program. 

• Ensure that clients are fully supported and connected to additional services offered within the Community Services.

• Network with other TSA, Government, and Community Social Service Providers to coordinate resources for the benefit of guests and program.

Finance/Administration

• Maintain accurate attendance records of guests and volunteers and confirm appropriate volunteer coverage.

• Maintain a log of meals, purchases, service numbers and any occurrences.

• Assist with budgetary tracking related to fundraising efforts as required.

• Arrange purchase or procurement as necessary product for meal preparation and program services under your care by working with staff responsible for placing the orders.

• Complete all paperwork including but not limited to incident reports, referral reports, consent forms, occurrence logs etc. ensuring that a copy is kept secured, on site for the program and a copy is provided to the Community & Family Services Director

• Maintain appropriate reporting binders and record any distribution of donated items.

• Notify supervisor in need of repairs in a timely manner.

• Assist the Community & Family Services Director with ongoing strategic planning and policies and procedures to ensure programming continues to reflect client needs as they evolve.

Supervision

• Support, assist, train, and demonstrate work methods and ensure that volunteers of the Hope Links program work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army.

• Coordinate training for volunteers on a biannual basis in conjunction with the administrative assistant.

• Ensure that outreach programming is adequately staffed with volunteers who are trained and vetted as required.

Health and Safety

• Ensure that doors and any passageways are monitored regularly during HOPE Links programming and that all guests identify themselves upon entering the building and that entry/exit are recorded.

• Ensure that HOPE Links programming has appropriate supervision by the correct staff/volunteer to guest ratio; communicate expectations to all new guests or recipients.

• Ensure that Food Provided at Hope Links meets health and safety standards, and that staff and volunteers maintain appropriate training.

• Ensure cleaning and maintenance of program space, showers, laundry equipment and other requirements across all programs are being completed.

• Conduct and log security checks in and around the HOPE Links premises providing copies to the manager monthly.

• Responsible for abiding by The Salvation Army’s Health & Safety Policies and Procedures and work in compliance with the Ontario Health & Safety Act and Regulations, use personal prescribed safety equipment and clothing as directed by the employer, report workplace hazards, dangers, injuries or illness, work in a manner as required by the employer, and report workplace injuries or illness.

• Ensure compliance with all COVID-19 protocols and requirements.

Perform other related duties as required.

WORKING CONDITIONS:

• This is a regular full-time position based on 40 hours per week

• The working environment is typically in multiple work locations.  This will include working at the church location, as well as an “off-site” program location.

• This job requires the ability to lift/move up to 40lbs and reach, bend, stoop frequently and or work in a standing position for long periods of time

• Travel is associated with this position {5 to 10%}; required to use a Salvation Army program vehicle when available.

Normal hours of work: 9:00 a.m. to 5:00 p.m. Monday to Friday with a ½ hour paid meal break.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, in a professional manner, upholding our code of conduct.

Education, Qualifications and Certifications:

• Completion of a formal post-secondary program of two academic years in a related field, in Social Services or Human Services.
• A working knowledge of mental health and addiction issues.
• Ability and willingness to provide a valid Standard First Aid and CPR Certification, Mental Health First Aid Certification, Crisis Prevention Institute Certification and Safe Food Handlers Certifications.
• Valid Ontario Class “G” Driver’s License, personal vehicle and insurance is required, current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.

Experience and Skilled Knowledge

• Have three years of prior related experience, including frontline experience in a social service environment and a solid understanding of the issues surrounding homelessness.
• Some supervisory experience with the ability to motivate, instruct and coordinate volunteers.
• Have a thorough knowledge of homelessness and of the issues facing clients.
• Experience in meal planning within a budget appreciated.
• Some experience with community programming in a church setting would be an asset.
• Possess knowledge and understanding of local resources for Mental Health and Addictions services, housing, income support and other support systems in Perth County.
• Proficient in working in a computerized environment; must demonstrate strong skills using Microsoft Office Suite: Word, Excel, and Power Point.

Alternative combinations of education and experience may be considered.

Skills and Capabilities (examples provided below):

• Attention to detail, problem solving, conflict resolution and analytical skills.
• Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment and with service providers and professionals.
• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible.
• Excellent interpersonal and customer service skills, integrity, and adaptability.
• Exhibit good listening skills, have strong oral/written communication skills.
• Sensitivity, awareness and understanding of participant needs, problems, interests, skills, deficiencies, and idiosyncrasies; the ability to work with compassion demonstrates a supportive, respectful, and non-judgmental approach to program participants.
• Ability to complete assignments and meet deadlines with minimal supervision.
• Commitment to empowering others in working towards their goals; conviction about the capacity of people to grow.
• Ability to establish and set appropriate boundaries with guests.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.