Consultation and Insight Officer

Help ensure residents’ voices shape a fairer borough by designing meaningful consultations and turning insights into real action. 

As a Consultation and Insight Officer, you’ll help to ensure residents’ voice is at the heart of decision making in the Council. You’ll design and deliver consultation projects that truly listen to our communities, transforming data into insight and insight into impact. This is your chance to help shape policies and services that make life better for everyone in Kensington and Chelsea.

Working Style:

You’ll be based in the borough for 3 days a week and work two days from home, playing a key role in serving the community. Whether you’re working on the frontline or behind the scenes, you’ll be part of a dedicated team making a real difference to residents’ lives.

What you’ll be doing:

You’ll take the lead on designing and delivering a wide range of consultation projects, using both quantitative and qualitative methods – from surveys and focus groups to community workshops. Your work will feed directly into Council policy, strategy and service design, ensuring that residents’ views drive real change.

A key part of your role will be to promote excellence in consultation and engagement across the Council. You’ll develop and maintain best practice guides, deliver training and coordinate a Consultation Best Practice Group with representatives from across the Council. You’ll help teams across the organisation design effective consultations and interpret the results with confidence and clarity.

You’ll also play a crucial role in translating insight into action. That means turning complex data into clear, engaging reports and presentations that tell a story, inspire decision-makers and influence strategy. You’ll make sure consultation findings are used effectively in service planning, performance monitoring and financial decision-making.

Working in an agile and collaborative way, you’ll support cross-departmental projects and contribute to the delivery of the Council Plan – always keeping residents at the heart of everything we do.

For further details, please review the Job Description and Person Specification.

What you’ll bring

You’ll have hands-on experience designing and delivering public consultations that lead to tangible outcomes. You’ll be confident using both quantitative and qualitative methods, from focus groups to online surveys and data analysis.

Strong analytical and numerical skills are essential, as is the ability to handle and interpret large datasets with accuracy and clarity. You’ll be comfortable presenting your findings to a variety of audiences – from senior leaders to community groups – using plain language and engaging visuals.

You’ll also need excellent IT skills, including proficiency in Microsoft applications and online survey tools. More importantly, you’ll be able to collaborate across departments and bring people together around shared goals.

Why join us

At RBKC, we’re all in – investing in our people, our communities and our future.

You’ll join a small, expert team of consultation and engagement professionals who are trusted across the organisation for their insight and impact. We’re proud to put residents at the centre of everything we do – a commitment strengthened by our ongoing response to the Grenfell tragedy.

This is a role where your work will have visible results. You’ll see how the insight you generate helps shape decisions, improve services and strengthen community trust. We’ll support your growth with access to training and development and you’ll work alongside talented, collaborative colleagues who share your passion for inclusion and continuous improvement.

Our People Plan focuses on skills, collaboration and equality – ensuring you have the tools and support to thrive. You’ll work three days a week in the borough, combining flexibility with the chance to stay connected to the communities you serve.

About us

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.

As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.

This role captures the essence of the 'We’re all in' mindset. It’s about getting stuck in, asking the right questions and making sure every resident’s voice is heard. You’ll turn community feedback into meaningful action, helping shape the future of the borough through insight, collaboration and commitment.

Interview Details 

Interviews will take place in person on Thursday 15^th and Friday 16^th January 2026.

Ready to join us?

We’re all in – are you? If you share our values and have the skills to contribute, we’d love to hear from you.

Please apply online explaining how you meet the requirements set out in the person specification and job description. 

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range.

Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.