Position Title:            FIELD SERVICE/SM TECHNICIAN

Reports to:                 Service Manager

Position Summary:

Maintain, service and support material handling equipment, systems and products at the customer location in a timely and cost-effective manner so that customer requirements are met.  May be assigned to Category A or B or combination of both.

Principle Duties and Responsibilities:

1. Diagnose, trouble-shoot and repair forklift and other equipment in accordance with established guidelines and procedures, maintaining positive customer relations.
2. Perform preventive maintenance on assigned equipment according to schedule, established procedures and cost guidelines at customer’s facility and maintain positive customer relations.

Both A and B include the following responsibilities

1. Complete all required paperwork and time records accurately and completely follow MobileTech Procedures as directed by management.           
2. Account for all parts, materials, tools and consumables used as required.
3. Drive and work safely in accordance with company and/or customer safety policies procedures.
4. Develop and maintain positive, effective working relationship with customers and co-workers.
5. If assigned to a van; keep van clean, serviceable and in fully stocked condition at all times.  Maintain the van’s interior equipment, storage devices, service manuals and related documents.
6. Attend meeting, training classes and other company activities as required.
7. Maintain uniforms in order to look neat and professional at all times.
8. Report all accidents, injuries, safety violations and unsafe working conditions immediately.
9. Keep an adequate set of personal tools as required by supervisor at all times.
10. Various additional responsibilities as assigned by management.
11. Work with all departments and employees to ensure quality of customer service.

Special Skills Needed:

Good mechanical aptitude and ability, basic knowledge of industrial electricity and good customer relations skills.  Self-starter and creative problem solver.  Ability to read schematics, diagrams, operations manuals, manufacturer’s specifications and follow instructions.  Must have and maintain a Class E driver’s license, able to pass a license background check, and maintain acceptable driving record. Must be willing to work overtime or weekends.  May be on 24/7 call.

Physical Job Demands:

SM Tech

• Occasionally push, pull and lift up to 10 lbs.
• Frequent standing
• Occasional bending, stooping and kneeling
• Frequent exposure to various chemicals, such as hydraulic& brake fluid, chemical degreasers, and lubricants
• Temperatures can vary due to the customer’s environment and application
• Exposed to loud noise that is distracting and uncomfortable
• Occasional exposure to inadequate lighting conditions
• Activities require handling and grasping with the hands when performing maintenance of equipment by utilizing hand tools, power and air tools, fasteners and other small parts
• These are average conditions and, depending upon customer requirements, may be adjusted from time to time. 

FIELD SERVICE TECHNICIAN

• Occasional push, pull and lift up to 50 lbs.
• Lifting devices and/or asking for assistance is recommended for anything in excess of 75 lbs., or more
• Frequent standing
• Occasional bending, stooping and kneeling
• Frequent exposure to various chemicals, such as hydraulic& brake fluid, chemical degreasers, and lubricants
• Temperatures can vary due to the customer’s environment and application
• Exposed to loud noise that is distracting and uncomfortable
• Occasional exposure to inadequate lighting conditions
• Occasionally be able to climb ladders, work on elevated platforms that may be 15’ to 30’ in height
• Occasionally work in cramped workspaces that require getting into awkward positions
• Activities require handling and grasping with the hands when performing repairs of equipment by utilizing hand tools, power and air tools, fasteners and other small parts
• These are average conditions and, depending upon customer requirements, may be adjusted from time to time. 

Position is:                                  Hourly (Non-Exempt)

Requires Physical Exam?          Yes

Uniforms?                                    Yes, including steel toe shoes

Certifications Required?            Basic, Level 1 and Level 2 certifications

Education Required:                  High School diploma.  Technical School certificate or Associates degree desirable.

Experience Required:                 Forklift, automotive, diesel or related industrial, aviation or military experience preferred.

Good Attendance, including a timely arrival each day, is an essential function

of this position.